About the role
Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.
As a ServiceNow business systems consultant, you’ll lead Business System process improvements and implement enhancements for the ServiceNow platform. In this role, you’ll serve as a subject matter expert (SME) between vendors, business areas, and other teams for support, system projects, and implementations supporting the ServiceNow Employee Service Management applications. Lastly, you’ll provide support for service requests, defects, and change requests.
This is a remote position with occasional travel to Cleveland for meetings and/or training.
Minimum qualifications
A minimum of ten years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements).
{OR} Bachelor's degree or higher and a minimum of seven years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements).
Preferred skills
Prior experience with ServiceNow modules, administration, configurations, and automation tools (Flow designer, Workflow editor, Automation Engine, etc.), as well as a ServiceNow Certified System Administrator (CSA) certificate.
Experience with one or more ServiceNow product areas, including Human Resource Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), or similar ServiceNow solutions.
Demonstrated capability to stay updated on the latest developments and best practices in ServiceNow HRSD and related areas.
Experience with Agile methodologies and DevOps processes.
Information Technology Infrastructure Library (ITIL) knowledge/certification.
Compensation
$98,400 - $131,200/year
Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance.
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Onsite gym & healthcare at large locations
Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
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Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.
Minimum requirements
- Ten years experience in business systems or bachelor's degree plus seven years in business systems.
- Experience in systems integration, technology solutions, project management, process design, testing, training, compliance, and requirements documentation.
- U.S. work authorization without need for current or future sponsorship.
This listing was parsed by AI and may not be complete. Check the official posting on Progressive's site for the most accurate information.