IT Manager - Policy Servicing IT

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As an IT manager within Policy Servicing IT, you’ll manage a team of approximately 5–8 technology professionals, setting the technical vision and fostering a high-performing culture that advances our platform and delivers meaningful business value. You’ll be accountable for the successful delivery of both discretionary and non-discretionary initiatives, ensuring solutions consistently meet customer needs while maintaining a strong focus on quality, reliability, and operational excellence.

In this role, you’ll partner closely with business and technology stakeholders to drive successful outcomes and deliver strategic results. You’ll also provide leadership for a long-standing vendor partnership that is integral to the platform’s success, ensuring strong collaboration, accountability, and continuous improvement. Balancing both technical and people leadership, you’ll guide teams through change, influence key decisions, and cultivate diverse talent.

You’ll play a critical role in fostering a culture of innovation, ownership, continuous learning, and continuous improvement, empowering your team to deliver exceptional results for our customers and the business.

This is a remote position with occasional travel to an office for special meetings and/or training.

Minimum qualifications

Minimum 4 years of work experience managing professionals, technologies, architecture, or project delivery.

{OR} Bachelor's degree or higher in an Information Technology or Business discipline or related field of study (e.g., Computer Science, Business Management) and a minimum of 1 year of work experience managing professionals, technologies, architecture, or project delivery.

Preferred skills

Strong vendor relationship experience partnering together to support systems and deliver results

Experience with leading Agile teams and delivering complex, enterprise-level solutions

Demonstrated ability to lead through change and drive continuous improvement

Demonstrated a strong learning aptitude

Strong lean leadership skills

Compensation

$148,320 - $170,000/year

Gainshare annual cash incentive payment up to 40% of your eligible earnings based on company performance

Benefits

401(k) with dollar-for-dollar company match up to 6%

Medical, dental & vision, including free preventative care

Wellness & mental health programs

Health care flexible spending accounts, health savings accounts, & life insurance

Paid time off, including volunteer time off

Paid & unpaid sick leave where applicable, as well as short & long-term disability

Parental & family leave; military leave & pay

Diverse, inclusive & welcoming culture with Employee Resource Groups

Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

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• Minimum 4 years managing professionals, technologies, architecture, or project delivery
• OR Bachelor's degree in IT, Business, or related field plus 1 year managing professionals, technologies, architecture, or project delivery
• Authorized to work in the U.S. without current or future sponsorship needs