Associate Director, Sales Operations - Sales Strategy

The Associate Director, Sales Strategy is a strategic leader responsible for driving revenue growth in an FCC business unit (CT Corporation or Compliance Solutions) through the development and execution of sales strategies, operating models, and business planning initiatives. Reporting to the Director, Sales Strategy, FCC, this role is a trusted advisor to the business unit's senior sales and business leaders, translating organizational objectives into actionable commercial strategies that improve sales effectiveness, productivity, and performance.

Approximately 50% of the role is focused on leading, developing, and managing a team of sales strategy professionals, ensuring successful execution of strategic initiatives while building organizational capability. The Associate Director balances hands-on strategic leadership with people management, coaching, talent development, and cross-functional influence.

Operating with a high degree of autonomy, this position leads complex initiatives, provides thought leadership on sales and revenue performance, and drives alignment across Sales, Revenue Operations, Finance, Marketing, Product, and Enablement. Key Responsibilities Sales Strategy & Revenue Planning Lead the development and execution of sales strategies aligned with FCC bookings, retention, and organic growth objectives. Partner with business unit Sales Leadership to define commercial priorities, territory strategies, account segmentation models, and go-to-market plans.

Oversee annual and quarterly business planning — capacity modeling, territory and account assignments, quota allocation, pipeline strategy, and forecasting methodology — in partnership with Corporate RevOps Sales Compensation & Planning and FCC Finance. Own the business unit forecast process in Salesforce; drive the design and optimization of sales operating models to improve productivity, scalability, and revenue performance. Lead revenue performance reviews and QBR content and present strategic recommendations to senior leadership.

Develop and manage sales performance frameworks, KPIs, dashboards, and business review processes that enable data-driven decision making. Identify risks, market trends, and growth opportunities — including cross-sell and service-to-sales across the FCC portfolio — and develop strategies to improve sales effectiveness and business outcomes. Lead strategic initiatives focused on sales capacity planning, organizational design, process optimization, and commercial transformation.

Partner with Revenue Operations, Finance, Marketing, Product, and Enablement teams to ensure alignment on business priorities and execution. Champion adoption of Salesforce, analytics capabilities, AI/automation, and process improvements that enhance commercial effectiveness. Provide business intelligence and analytical insights to guide executive decision-making and long-term strategic planning. Support design and governance of sales compensation programs aligned with business objectives and performance outcomes.

People Leadership & Team Management Lead, coach, and develop a team of managers and/or senior individual contributors within the Sales Strategy function. Establish team objectives, performance expectations, development plans, and succession strategies to build organizational capability. Create a high-performance culture focused on accountability, collaboration, innovation, and continuous improvement. Manage workforce planning, hiring, onboarding, performance management, and talent development for the team.

Provide strategic direction and prioritization across multiple initiatives, aligned with business objectives and resource capacity. Mentor team members in strategic thinking, business analytics, stakeholder management, and executive communication. Foster strong cross-functional partnerships across sales, operations, finance, marketing, product, and enablement. Monitor team performance and operational effectiveness; remove barriers and enable delivery of strategic priorities. Support leadership development and organizational change management within the broader FCC revenue organization.

Influence and guide senior stakeholders; serve as an escalation point for complex business issues and strategic decisions. Qualifications Bachelor's degree in Business, Finance, Economics, Analytics, or a related field; MBA or advanced degree preferred. 8+ years in Sales Operations, Revenue Operations, Business Analytics, Strategy, Finance, or a related analytical role. 3+ years of experience leading and developing high-performing teams. Demonstrated success partnering with senior Sales leadership to drive commercial strategy, revenue growth, and business transformation.

Experience leading enterprise-wide strategic initiatives within a complex, matrixed organization. Strong executive presence with exceptional communication, influencing, and stakeholder management skills. Expertise in commercial strategy, go-to-market planning, forecasting, territory strategy, business analytics, and sales performance management. Experience building and leading high-performing teams while driving alignment across multiple business functions. Proficient in Salesforce and Power BI; experience with CRM analytics and sales planning platforms.

Experience leveraging AI, automation, and emerging technologies to improve commercial execution and operational effectiveness is preferred. Preferred: experience in B2B information services, software, or financial/legal/regulatory compliance markets. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style.

We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $122,300.00 - $218,550.00 USD This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance.

Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day.

Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains.

We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential.

With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions.

Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us.

Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026.

In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose.

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• Bachelor's degree in Business, Finance, Economics, Analytics, or related field; MBA preferred.
• 8+ years in Sales Operations, Revenue Operations, Business Analytics, Strategy, Finance, or related role; 3+ years leading teams.
• Proficient in Salesforce and Power BI with strong commercial strategy, forecasting, and stakeholder management skills.