About the role
Software Developer - Customer Care Technology
Location Chicago, Illinois, United States This job is associated with 2 categories See allJob IdWHQ00026870Information TechnologyJob TypeFull-TimePosted Date 09/30/2026
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Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.
Description
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
The Software Developer plays an important role in creating and maintaining the strategic partnership between business needs and technology delivery. The Developer's role is to plan, design, develop and launch efficient systems and solutions in support of core organizational functions. This individual will utilize effective communication, analytical, and problem-solving skills to help identify, resolve issues, opportunities, or problems to maximize the benefit of IT and Business investments.
The Developer is experienced and self-sufficient in performing their responsibilities requiring little supervision, but general guidance and direction.
Assist in design, develop and modify software applications/systems
Collaborates with cross-functional teams to understand business requirements and deliver solutions
Provides support to the software development leads (Ex: Senior Developer)
Works on one or more moderate to complex projects
Applies security code best practices throughout development cycle
Contributes to software documentation and user manuals
Complete comprehensive unit testing on all developed/enhanced software and supports deployment of software applications
Participates in code reviews to ensure code adheres to standards
Support and troubleshoot software systems as required, optimizing performance, resolving problems, and providing follow-up on all issues and solutions
Stays up to date on the latest industry trends and technology
Qualifications
What’s needed to succeed (Minimum Qualifications):
Bachelor's degree
Computer science, software engineering, or related field preferred
2+ years of software development experience
Proficient in coding language and building back-end components
Proficient in Python programming, AWS Lambda and Step Functions
Hands-on experience with AWS CloudFormation for serverless application deployment
Demonstrate advanced knowledge of SDLC processes, inputs/outputs, standards and best practices
Demonstrate advanced knowledge of development methodologies, software design and design patterns
Demonstrate advanced knowledge of the application of development domain areas and specific technologies and tool set
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Cloud technologies (i.e., Azure, AWS)
Passion for leveraging AI, ML languages, and automation technologies to improve customer experiences, streamline processes, and drive operational efficiency.
The base pay range for this role is $89,965.00 to $117,212.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com
Minimum requirements
- Bachelor's degree in computer science, software engineering, or related field; 2+ years software development experience
- Proficient in Python, AWS Lambda, Step Functions, and AWS CloudFormation for serverless deployment
- Advanced knowledge of SDLC, development methodologies, software design, and legally authorized to work in the U.S. without sponsorship
This listing was parsed by AI and may not be complete. Check the official posting on United Airlines's site for the most accurate information.