Senior Analyst - Information Technology

Senior Analyst - Information Technology

Location Chicago, Illinois, United States This job is associated with 2 categories See allJob IdWHQ00026722Information TechnologyJob TypeFull-TimePosted Date 08/18/2026

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Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

Responsible for consultation to the internal and/or external customer

Possess expertise in the customer area he/she supports and has technical understanding of the business unit’s systems, capabilities, and respective technologies

Analyze customer processes and requirements

Prepare specified project documentation according to UAL IDF standards

Assist in business process redesign as needed

Maintain communication with customer and team members and promote a team environment

Works/Consults across multiple complex projects that require subject matter expertise

Is accountable for projects or programs with low to moderate risk and resource requirements

Functions as a project leader by providing direction, tools and process support to less senior employees

Facilitate meetings with Technology and Business Leaders to develop needs and requirements

Consults with business managers

Plan and Design solutions after requirements are gathered

Develops best practice solutions

Develops improvement and enhancement to current solutions

Develops compliance and adherence to principles

Translates business requirements to technical requirements

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelor's degree in Computer Science, Business or relevant field

4+ or more years IT and/or business experience, or any equivalent combination of experience, education, and/or training

Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level

Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain

Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer

Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Master's degree

Customer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect

Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc.

Will do what it takes to get things done

Partners with the Business - Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customer

Patience - Involves listening and checking before acting

Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches

Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise

The base pay range for this role is $102,220.00 to $133,194.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

• Bachelor's degree in Computer Science, Business, or relevant field
• 4+ years IT and/or business experience or equivalent combination of education and training
• Strong verbal and written communication skills with all employee levels