About the role
Manager - Reliability
Location Chicago, Illinois, United States This job is associated with 2 categories See allJob IdWHQ00026755Tech Ops / Maintenance - Management & AdministrativeJob TypeFull-TimePosted Date 09/04/2026
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Description
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Job Overview and Responsibilities
The Manager-Reliability leads Technical Operation's strategic efforts in reliability engineering by partnering with reliability engineers and other subject matter experts across the enterprise. Responsibilities include identifying, investigating, and analyzing reliability trends and issues; preparing and presenting recommendations; and instituting process changes that improve aircraft reliability.
Lead a team of reliability engineers overseeing regulatory, base maintenance, and strategic initiatives for the Fleet Reliability department
Identify, investigate, and analyze performance deterioration of aircraft reliability using qualitative and quantitative analysis
Responsible for preparing and presenting performance trends, root cause analysis and corrective actions to all levels of management and regulatory agencies (FAA, DOD, etc.)
Interface with teams from across the company at different levels of management and with regulatory agencies on a regular basis
Collaborate with Business Intelligence and Reliability Analytics in the development of trend monitoring reports using visualization tools such as Spotfire, Palantir Foundry, etc.
Interface with Data Analytics to support ongoing initiatives related to machine learning applications for maintenance data
Assist with other duties assigned by senior management
Qualifications
What’s needed to succeed (Minimum Qualifications):
Bachelor’s degree in quantitative field such as engineering, statistics, or analytics or relevant work experience
Minimum of 5 years of experience in with aircraft/reliability engineering or equivalent work experience
Proven track record of leading high-performing engineer teams and experience in cross functional leadership role
Technical knowledge of both Airbus and Boeing aircraft systems
Must be able to work effectively with a variety of people both internally, externally, and regulatory agencies
Strong analytical problem solving and trouble shooting skills
Ability to analyze data and report findings to an executive audience
Microsoft Office proficiency and good oral and written communication skills including presenting
Must be willing and able to travel 10-15% on average based on the work you do
Must be willing and able to work a hybrid work schedule in office 3 days a week in office (Tue-Thu) at the CSC-Willis Tower in Chicago, IL
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Master's degree
Master’s degree in a related field
Six sigma/Lean Training with a min certification of green belt (black belt preferred)
Strong background in 14 Code of Federal Regulation (CFR) Part 121,
Advisory Circular (AC) 120-17A/B and MSG-3 based Aircraft Maintenance Programs
Experience with data management and visualization software including Palantir Foundry and Spotfire
Experience with data querying languages (SQL), scripting languages (Python) and or statistical/mathematical software (e.g.R)
The base pay range for this role is $117,610.00 to $153,146.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com
Minimum requirements
- Bachelor’s degree in engineering, statistics, analytics, or relevant experience with 5+ years in aircraft/reliability engineering
- Proven leadership of engineering teams and technical knowledge of Airbus and Boeing aircraft systems
- Strong analytical, communication skills, Microsoft Office proficiency, ability to travel 10-15%, and legal U.S. work authorization
This listing was parsed by AI and may not be complete. Check the official posting on United Airlines's site for the most accurate information.