About the role
Role Overview: Mercury's Vendor Strategy team is hiring a Knowledge & Enablement Lead to own the frameworks and governance for how Mercury's risk operations — and the BPO partners who deliver them — document, learn, and prove what they do, as we scale toward bank readiness.
This is one role spanning two disciplines: knowledge management (the single source of truth for how work gets done) and training (how internal and vendor teams learn to do it). You will set the requirements, standards, and review cadence that risk operations documents and trains against, you will directly manage a BPO-based team of content writers who produce against those standards, and you will drive adoption through enablement practitioners embedded on other teams.
About Our Team: The Vendor Strategy function at Mercury manages risk outsourcing across two principal domains — company-wide Business Process Outsourcing (BPO) and Risk Platform SaaS (KYC, KYB, IDV, AML, etc.) — and is building the enablement backbone of policy, procedure, standards, and training that lets that ecosystem scale.
Key Responsibilities:
Own the knowledge framework. Define the architecture for the canonical library of risk-operations procedures.
Set policy, procedure, and documentation standards.
Govern adoption and quality. Run the governance layer that keeps standards live.
Partner with internal and BPO enablement teams.
Define requirements for teams you don't manage.
Architect training and certification.
Instrument the function. Define and report the metrics that show the programs improving over time.
Enable cross-skilling.
Qualifications:
7–10+ years of experience in knowledge management, enablement/L&D, operational training, or related functions
Experience operating in a regulated industry or similarly complex, control-oriented environment
A hybrid skill set spanning knowledge management and enablement/L&D
Experience designing knowledge, training, and certification programs for BPO or outsourced operations teams
Experience leading a team, pod, or vendor-delivered group
Track record of setting standards that teams outside your reporting line actually adopted
Role location: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States.
Target new hire base salary ranges: US employees in NYC, LA, Seattle, or SF Bay Area: $163,000 - $203,800 USD. US employees outside those metros: $146,700 - $183,400 USD. Canadian employees: $154,100 - $192,600 USD.
\*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Minimum requirements
- 7–10+ years in knowledge management, enablement/L&D, or operational training in regulated or complex environments
- Experience designing knowledge, training, and certification programs for BPO or outsourced teams
- Proven leadership of teams or vendor groups and setting widely adopted standards
This listing was parsed by AI and may not be complete. Check the official posting on Mercury's site for the most accurate information.