Training Sr Associate

Training Sr Associate

Chicago, IL, United States and 1 more

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Job Information

Job Identification

210772617

Job Category

Training

Business Unit

Commercial & Investment Bank

Posting Date

10/13/2026, 03:51 PM

Locations

131 S Dearborn St, Chicago, IL, 60603, US

500 Stanton Christiana Rd, Newark, DE, 19713, US

Job Schedule

Full time

Base Pay/Salary

Chicago,IL $71,250.00-$104,000.00

Job Description

Join JPMorgan Chase Wholesale Lending Services (WLS) as a Role Readiness Senior Associate and help shape how teams learn, adapt, and perform across end-to-end loan operations. You’ll partner with subject matter experts to create engaging, role-specific training and knowledge resources that accelerate new-hire readiness and support change at scale.

As a Role Readiness Senior Associate in Wholesale Lending Services (WLS), you will be part of a team responsible for the training and knowledge management needs of the organization. Wholesale Lending Services (WLS) is part of the JPMorgan Commercial & Investment Bank providing commercial lending support to multiple business units across the firm. The Operation provides loan documentation; closing and funding; payment and fee processing; syndicated loan processing; credit administration; collateral perfection and management; customer service and reporting; and construction management.

You will partner with subject matter experts to design, develop, deliver and support role-specific learning programs focused on new hire skill enhancement and change readiness. You will bring strong knowledge of loan operations and demonstrated experience developing content and engaging audiences on complex subject matters.

Job Responsibilities

Design, facilitate, and maintain new hire, skill enhancement and initiative-specific training programs

Manage the production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and programs

Evaluate the effectiveness of training programs to ensure that desired outcomes have been achieved

Document and maintain detailed training materials and job aid resources to assist end users in day-to-day functions

Provide guidance and subject matter expertise to organization and team on appropriate, high quality training solutions

Translate subject matter expert knowledge into effective learning solutions

Document, evaluate, and coach trainees on performance

Participate in content reviews with stakeholders to ensure accuracy and validity of all training content

Participate on project teams whose outcomes have significant impact to business results

Assist managers in development and coaching of staff

Required Qualifications, Capabilities, and Skills

Seasoned foundational facilitation skills using varied training methods

Strong communication, planning, organization, time management, and presentation skills

Strong instructional design and analytical skills

Proven loan operations experience

Flexible and independent, with ability to manage multiple priorities

Savvy with technology, able to research and quickly learn new technologies

Skilled at assessing trainee readiness and ability to meet training standards

Adaptable to changes in content, policies/procedures, and regulations

Advanced Microsoft Office skills (Word, Excel, PowerPoint)

Effective in interacting at all organizational levels

Collaborative with global partners, with strong problem-solving and decision-making skills

Preferred Qualifications, Capabilities, and Skills

Experienced in formal training/education and familiar with adult learning theory

Proficient with Articulate Storyline, Camtasia, and Adobe Creative Cloud Suite

Seasoned with syndicated lending experience