Executive Director - Director of Organizational Strategy, Client Onboarding & Service

Executive Director - Director of Organizational Strategy, Client Onboarding & Service

Chicago, IL, United States and 1 more

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Job Information

Job Identification

210784717

Job Category

Strategy

Business Unit

Commercial & Investment Bank

Posting Date

10/16/2026, 03:13 PM

Locations

10 S Dearborn St, Chicago, IL, 60603, US

Job Schedule

Full time

Base Pay/Salary

Chicago,IL $147,250.00-$235,000.00; Charlotte,NC $145,350.00-$235,000.00

Job Description

Step into a leadership role where your work shapes how a global organization delivers for clients and teams. You will help define strategy, strengthen operating models, and drive large-scale transformation that improves outcomes. Partnering with senior leaders across functions, you will turn complex challenges into clear priorities and actionable plans. If you are energized by change, collaboration, and measurable impact, this role offers the opportunity to lead meaningful progress.

As an Executive Director, Program Director of Organizational Strategy in the client onboarding and service organization, you will lead the development and execution of strategies that strengthen how we operate and how we deliver outcomes. You will partner with senior leaders to assess opportunities, define priorities, and drive transformation across people, processes, and locations. You will guide a high-performing team and build scalable approaches that support long-term growth and evolving client expectations.

Job Responsibilities:

Lead the development and execution of multi-year organizational strategy aligned to business priorities and operating goals

Partner with senior leaders to identify strategic opportunities, assess trade-offs, and drive decision-making through structured analysis

Shape operating model improvements by defining target-state capabilities, governance, and delivery approaches

Lead workforce transformation initiatives, including capability planning and role evolution, in partnership with key stakeholders

Develop and support location strategy assessments to improve effectiveness and resilience

Establish program governance, milestones, and performance metrics to track progress and outcomes across initiatives

Translate complex topics into clear executive-level narratives, updates, and recommendations

Lead cross-functional working groups to remove roadblocks, manage dependencies, and deliver sustainable change

Coach and develop team members through clear goals, feedback, and inclusive leadership practices

Identify implementation risks and support mitigation planning in collaboration with appropriate partners

Required qualifications, capabilities and skills:

10+ years of experience in program management and change management within a large-scale organization, with a focus on transformation initiatives

Experience leading teams and communicating with senior stakeholders through written and verbal presentations

Bachelor’s degree

Experience applying structured analytical approaches to evaluate options and develop recommendations

Knowledge of artificial intelligence and machine learning concepts, frameworks, and business applications

Experience using data visualization and workflow/analytics tools such as Alteryx or Tableau

Proficiency in Microsoft PowerPoint to produce executive-level materials and in Microsoft Excel to support program analytics and reporting

Experience with Microsoft SharePoint

Experience managing multiple priorities and delivering outcomes in a fast-paced environment and building partnerships with stakeholders across functions and locations

Preferred qualifications, capabilities and skills:

Experience supporting client onboarding, client service, or operations organizations

Experience designing or evolving operating models at scale, leading workforce planning, location strategy, or capacity planning initiatives

Experience establishing enterprise governance and transformation measurement frameworks

Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives

Experience leading teams through the adoption of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement