Senior Technical Writer - Madcap Flare & AI Expert

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools, content, and services that help professionals make critical decisions with confidence. We are seeking an experienced Senior Technical Writer to join our growing software documentation team.

This is an exciting opportunity for a technical writer who enjoys learning complex software, partnering with Product Managers and Subject Matter Experts, and turning complicated functionality into clear, intuitive documentation for end users. Who We Are: Wolters Kluwer: The world is a big place, find your place here Hybrid: 8 days a month, in any Wolters Kluwer office in the U.S. - Fully remote work can be considered if you're not located within 50 miles of an office. Our Locations: Contact Wolters Kluwer | Wolters Kluwer What We Offer:  The Sr.

Technical Writer role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits. What You'll be Doing: As a Senior Technical Writer, you will play a critical role in developing high-quality technical documentation. You will work closely with various departments, contributing significantly to the creation of user manuals, guides, and specifications. Your expertise will ensure that technical information is conveyed clearly and effectively, thereby enhancing user experience and product usability.

This is a Technical Writing role, vs. an Instructional Design role. Our broader team includes professionals specializing in technical writing, instructional design, training, e-learning, and "How Do I?" video content. This position is specifically focused on software and product documentation, with a strong emphasis on MadCap Flare. The ideal candidate will bring hands-on experience with MadCap Flare and be comfortable taking documentation projects from conception through completion.

We're looking for a technical writer who combines strong writing skills with the ability to understand complex software and translate it into an intuitive experience for end users. Key Responsibilities:  Lead interviews and information sessions with subject matter experts. Create, update, review, and maintain technical documentation for software products. Partner with Product Managers and Subject Matter Experts to understand new and evolving software features and functionality. Translate complex product functionality into clear, concise, and user-friendly documentation.

Determine what end users need to know to successfully navigate and use new functionality. Develop documentation supporting upcoming software releases. Take ownership of documentation projects from conception through completion. Use established technical-writing standards, terminology, and style guidelines to ensure consistency across product documentation. Collaborate with cross-functional teams to gather information, ask questions, clarify requirements, and ensure technical accuracy. Review and update existing documentation as products and functionality evolve.

Work independently to manage multiple documentation assignments and priorities. Serve as a trusted documentation partner to Product Managers and Subject Matter Experts. Develop documentation that serves as the foundation for additional customer-facing resources, including live demonstrations, e-learning, and "How Do I?" videos. Identify opportunities to improve documentation processes, workflows, and the overall customer experience. Contribute to the continued evolution of our documentation practices, including the thoughtful use of AI and emerging technologies.

MadCap Flare Experience: We're looking for someone who can quickly take ownership of MadCap Flare projects and has extensive knowledge in this platform.

Ideally, you'll have experience: Creating technical documentation in MadCap Flare Managing a documentation project from conception through publication Maintaining and updating existing Flare projects Working with styles, formatting, navigation, and other Flare functionality Managing content and publications through MadCap Central Using MadCap Flare as a primary authoring environment for software/product documentation Experience with both MadCap Flare and MadCap Central is highly preferred.

Key Experience - Required/Strongly Preferred: Demonstrated professional experience as a Technical Writer, preferably supporting software or technology products. Strong hands-on experience with MadCap Flare. Experience creating and maintaining software/product documentation. Experience documenting software functionality, features, workflows, and product releases. Ability to take complex technical information and communicate it clearly to a non-technical or mixed audience.

Experience collaborating with Product Managers, Subject Matter Experts, developers, engineers, or other technical professionals. Strong attention to detail and commitment to technical accuracy. Excellent written and verbal communication skills. Ability to independently manage multiple projects, priorities, and deadlines. Strong organizational and project-management skills. Ability to learn new software products and technical concepts quickly. Comfortable working independently while knowing when to ask questions and seek clarification.

Key Experience - Preferred: MadCap Central Create, update, review, and maintain technical documentation for software products.

SaaS or enterprise software documentation Experience working in an Agile software development environment Microsoft SharePoint Microsoft Teams Microsoft Copilot Snagit or similar screenshot/documentation tools Experience working directly with Product Management Experience incorporating AI tools into technical writing, research, or documentation workflows What Success Looks Like: In this role, you'll become a trusted documentation partner to Product Managers and Subject Matter Experts.

You'll take new or changing software functionality, understand how it works, determine what customers need to know, and turn that information into accurate, consistent, easy-to-understand documentation. You'll be successful if you can take ownership of your work, manage projects independently, ask thoughtful questions, and continuously look for ways to make our documentation, and the customer experience, better.

A Typical Day: Your day may include: MadCap Central Meeting with Product Managers or Subject Matter Experts about upcoming functionality Reviewing product requirements and new features Determining documentation requirements for an upcoming release Writing or updating content in MadCap Flare Reviewing existing documentation for accuracy Collaborating with other technical writers and content professionals Managing competing documentation priorities Researching unfamiliar product functionality Participating in team meetings and project discussions Working independently to move documentation

projects toward completion While you'll collaborate frequently with cross-functional partners, much of your day-to-day work will involve independently researching, writing, editing, and managing documentation projects. Why Join the Team: We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply.

#BeTheDifference Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy.

As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style.

We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $60,700.00 - $106,000.00 USD This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance.

Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day.

Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains.

We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential.

With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions.

Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us.

Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026.

In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose.

You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

• Professional experience as a Technical Writer with strong hands-on expertise in MadCap Flare and software/product documentation.
• Ability to translate complex software functionality into clear, user-friendly documentation and collaborate with Product Managers and Subject Matter Experts.
• Strong organizational, project management, and communication skills with the ability to manage multiple projects independently.