Business Analysis Manager (JD Edwards Platform Manager)

BASIC FUNCTION The JD Edwards (E1) Platform Manager is responsible for supporting and enabling the successful delivery of all CLC projects and enhancements involving JD Edwards and associated applications (e.g., Doc Central). This role ensures that business initiatives are clearly defined, requirements are understood and documented, and work is translated into actionable and prioritized work items for development teams.

The Platform Manager serves as the primary business point of contact for project-related activities within the JD Edwards platform, partnering with business stakeholders, project teams, and technology resources to ensure solutions align with business objectives and platform capabilities. The Platform Manager will work closely with the JD Edwards (E1) Platform Owner to develop a strong understanding of the application, business processes, project governance, and prioritization practices.

Over time, the Platform Manager will become more self-sufficient, leading project-related analysis, requirements refinement, backlog management, and business decision-making while keeping the Platform Owner informed of key initiatives, risks, dependencies, and delivery outcomes. This role requires an understanding of key JD Edwards functional areas, including Order Entry, Product Catalog, Invoicing, Cash Application, and related business processes.

The Platform Manager will leverage this knowledge to evaluate project requests, clarify requirements, manage project backlogs, support solution discussions, and make informed business decisions throughout the project lifecycle. The Platform Manager is accountable for maintaining the backlog in accordance with business priorities, ensuring readiness of work items for development, facilitating stakeholder alignment, and supporting the successful delivery of platform changes that provide measurable business value.

ESSENTIAL DUTIES AND RESPONSIBILITIES Provide oversight and business leadership for all project-related activities involving JD Edwards (E1) and associated applications. Represent the JD Edwards platform during Project Exploration, ensuring opportunities are aligned with business objectives and platform capabilities. Own and manage the backlog for JDE related projects. Ensure project priorities, timelines, dependencies, and expected business outcomes remain aligned throughout delivery.

Ensure alignment with the goals and objectives of each project, ensuring there aren’t aspects that may be in conflict. Establish and maintain backlog priorities based on business value, organizational priorities, resource capacity, risk, and delivery timelines. Coordinate with business stakeholders, subject matter experts, engineering teams, and quality assurance resources to ensure backlog items are clearly defined, actionable, and ready for development. Lead release planning and prioritization decisions for project-related releases and interim ("dot") releases as required.

Serve as the primary source of business guidance for JD Edwards project teams, providing requirements clarification and business direction throughout the project lifecycle. Ensure development teams have sufficient business context to deliver solutions that meet project objectives and business expectations. Facilitate business decision-making when competing priorities, scope questions, or requirement ambiguities arise.

Work closely with the Production Support team to coordinate release planning and ensure project-related enhancements are appropriately integrated into scheduled JD Edwards releases. Monitor project progress against target implementation dates and proactively address risks, dependencies, and barriers to successful delivery. Support user acceptance testing, business readiness, and implementation planning activities as needed to enable successful project outcomes.

Analyze post-release feedback, usage patterns, defect trends, and business needs into prioritized backlog items to be handed off to the production support team. Partner with business sponsors and stakeholders to ensure post-release product decisions remain aligned to business value, user needs, and roadmap and strategic priorities. Establish and continuously improve repeatable processes for project intake, triage, prioritization, release planning, project health reviews, and transition to steady-state support.

JOB QUALIFICATIONS Education Bachelor’s Degree or equivalent experience Preferred: Business, Technology, or related field Experience 7+ years in Business Analysis, Application Business Owner, or related roles Experience working with or managing users of the JD Edwards Enterprise One. Experience coordinating across business, technology, QA, and operational stakeholders Key Skills Analytical thinking and problem solving. Excellent communication skills. Ability to manage multiple concurrent initiatives while balancing competing priorities and deadlines.

Strong backlog management and prioritization, decision-making capability, and release planning skills. Ability to influence stakeholders, build consensus and drive alignment across business and technical teams without direct authority. Collaboration across business and technical teams. Strong judgment in balancing user feedback, business value, and technical feasibility. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts.

Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: $89,600.00 - $157,000.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance.

Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day.

Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains.

We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential.

With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions.

Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us.

Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026.

In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

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• Bachelor’s degree or equivalent experience; 7+ years in Business Analysis or related roles
• Experience with JD Edwards Enterprise One and coordinating cross-functional teams
• Strong skills in backlog management, prioritization, decision-making, and stakeholder influence