Associate Director, Project & Program Management

BASIC FUNCTION – JOB PROFILE SUMMARY The Associate Director, Portfolio Acceleration is a high-visibility program management and product operations leadership role within the Pharmacy and Health Technology (PHT) Product Growth team. The role translates portfolio priorities into coordinated programs, establishes the governance and operating discipline required for execution, and provides senior leaders with clear visibility into progress, risks, dependencies, resources, and decisions.

Working across functional leaders in Product, Technology, Marketing, Sales, Finance, Legal, and Customer Success, the Associate Director leads complex cross-functional initiatives, strengthens portfolio planning and delivery, and improves organizational readiness. The role will also support internal assessment and execution planning for market line extensions and expanded use cases, but does not own external business development, customer relationships, or direct selling activities.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES The Associate Director facilitates portfolio program management within the Pharmacy and Health Technology product growth organization. The role converts organizational priorities into integrated plans, aligns work across functions, establishes governance and operating cadences, and drives execution from initiation through delivery, organizational readiness, and performance review.

As a secondary responsibility, the role coordinates internal planning and execution for market line extensions and expanded use cases by aligning cross-functional inputs, timelines, dependencies, readiness activities, and leadership decisions. Success requires executive-level communication, strong cross-functional leadership, disciplined program and portfolio management, operational judgment, roadmap and dependency coordination, KPI management, process improvement, and the ability to drive accountability in a complex matrixed organization.

The Associate Director regularly advises and collaborates with senior product directors and functional leaders, facilitates portfolio decisions, supports prioritization and resource allocation, and recommends improvements to planning, governance, product delivery, and organizational effectiveness. Key Responsibilities • Lead complex, cross-functional programs that advance portfolio priorities, product delivery, launch readiness, operational improvements, and strategic initiatives.

• Translate leadership priorities into integrated program plans with clear scope, ownership, milestones, dependencies, resources, risks, decisions, and success measures. • Establish and manage portfolio governance, decision forums, operating cadences, standards, and repeatable processes that improve transparency, accountability, and execution predictability. • Partner with senior product directors and functional leaders across Product, Technology, Marketing, Sales, Finance, Legal, Customer Success, and Operations to align priorities, sequencing, resources, and execution.

• Support Product Leaders in communicating product roadmaps across functions, identifying dependencies and execution considerations, and evaluating potential market line extensions that can contribute to business growth. • Define, standardize, and manage portfolio-level KPIs, reporting, and performance reviews covering delivery, readiness, adoption, initiative health, and business outcomes. • Prepare and present concise portfolio, program, performance, risk, and decision updates that enable timely action by senior leadership.

• Anticipate and remove cross-functional barriers, manage complex risks and interdependencies, and escalate decisions required to maintain delivery commitments. • Lead continuous improvement of portfolio planning, program management, commercialization, delivery models, tools, reporting, and ways of working. OTHER DUTIES • Lead, facilitate, or participate in leadership forums and working sessions required to advance portfolio, program, delivery, and operational priorities. • Complete required corporate training and participate in company initiatives and performance planning activities.

• Perform other duties and lead special, strategic projects as assigned. JOB QUALIFICATIONS Education: Bachelor’s degree or an equivalent combination of education and relevant professional experience required. MBA preferred. Experience: • 10 or more years of experience in enterprise program management, product operations, portfolio management, product delivery, or a related discipline. • Demonstrated success leading complex, cross-functional programs from strategy and planning through execution, organizational readiness, and measurable results.

• Experience establishing governance, operating cadences, integrated plans, portfolio KPIs, executive reporting, roadmap coordination, and process improvements. • Proven ability to advise, influence, and build credibility with senior product directors and functional leaders while mobilizing teams without direct authority in a matrixed organization. • Strong operational judgment, analytical capability, facilitation, communication, and decision-making skills in ambiguous environments.

• Healthcare, healthcare technology, pharmacy, clinical content, or experience in a similarly complex regulated environment preferred. Other Knowledge, Skills, Abilities or Certifications: • Program Leadership: Converts strategic priorities into integrated programs and drives delivery across multiple functions and workstreams. • Product Operations: Establishes governance, operating cadences, standards, tools, and repeatable processes that strengthen organizational execution.

• Cross-Functional Leadership: Aligns senior stakeholders, clarifies accountability, facilitates decisions, and drives execution without direct authority. • Portfolio Planning: Aligns priorities, roadmaps, dependencies, sequencing, capacity, and resource needs across product and functional teams. • Performance Management: Defines and communicates KPIs, program health measures, readiness criteria, and business outcomes. • Risk and Dependency Management: Anticipates barriers, resolves cross-functional issues, and escalates decisions required to protect commitments.

• Continuous Improvement: Identifies and implements improvements to planning, delivery, reporting, decision making, and ways of working. • Executive Communication: Presents complex information clearly, frames recommendations, and enables timely leadership decisions. TRAVEL REQUIREMENTS Up to 20% Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style.

We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $111,200.00 - $198,650.00 USD This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance.

Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day.

Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains.

We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential.

With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions.

Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us.

Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026.

In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose.

You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

• Bachelor’s degree or equivalent experience; MBA preferred.
• 10+ years in enterprise program management, product operations, or portfolio management with proven cross-functional leadership.
• Experience in governance, integrated planning, KPI management, executive communication, and navigating complex matrixed organizations.