Manager, Operations

Responsible for centralized operations for Ventures and the current and future acquired practices. The position will have broad responsibility for managing people, processes, and systems related to Venture’s central operations. Defines, plans, implements and optimizes central operational processes, systems, and procedures, working in collaboration with internal and external business partners to create the best practice operations in the industry.

Oversees the implementation, updates, administration and monitoring of the centralized practice management software used at all Ventures practices – additionally, oversees the management of the practices’ prior software until changed. Drives care-focused efficiencies, best practices, and highest quality eye care across Ventures practices in partnership with other internal and external business partners. Works closely with business partners to create process innovation in all areas of supply chain planning & operations while building efficiencies and scale across the business.

Manages and drives the continual improvement of supply chain, centralized software and hardware, vendor management, and PMS software. Oversees and forecasts additional employee needs as Ventures grows and expands locations. Defines, implements and ensures product price and availability optimization analysis. Establishes clear, concise market differentiation from competitors through efficiencies, service, patient focus, and overall expertise. Manages within department budget and assesses growth needs in alignment with practice acquisitions.

Job Specifications Typically has the following skills or abilities: Bachelor’s degree in related field or equivalent experience Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports Demonstrated knowledge of third-party plan configuration and direct experience in revenue cycle management and insurance credentialing Familiar with optical industry practices and procedures Demonstrated understanding of point of sales (POS) systems and inventory management Strong business acumen including experience

working with KPI’s and other performance metrics Experience in the optometric industry with a strong understanding of optical office flow, optical software, planning and supply chain management Proven experience managing external vendors, employees and products at multiple locations Demonstrated ability to supervise and effectively communicate changes in the work place Demonstrated ability to develop plans to accommodate growth Demonstrated ability to analyze and improve work processes Highly organized and ability to adapt to quickly changing priorities Must be self-motivated and driven

toward achievement of long-term goals Must be able to develop, work against, and meet tight and aggressive deadlines and goals Ability to travel 30% of the time For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Working Conditions The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade. Compensation range for the role is listed below.

Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $73,500.00 - $131,250.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.

Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally!

We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you.

Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

• Bachelor’s degree or equivalent experience with 3+ years management overseeing hiring, training, and performance
• Knowledge of third-party plan configuration, revenue cycle management, insurance credentialing, and optical industry practices
• Experience managing multi-location vendors, supply chain, POS systems, and driving process improvements with strong business acumen