About the role
Quality Engineering Manager
Location Chicago, Illinois, United States This job is associated with 2 categories See allJob IdWHQ00026235Information TechnologyJob TypeFull-TimePosted Date 10/08/2026
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Description
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
As a Quality Engineering Manager of Information Technology at United, you will be responsible for the delivery of excellence through strategic resource planning and automation focused quality initiatives. You’ll lead and mentor both onsite and offshore Quality Engineering teams, ensuring they take full ownership of deliverables and uphold the highest standards.
In this role, you will be accountable for governing quality efforts across multiple projects and/or large programs with several quality engineering & testing workstreams. You’ll collaborate closely with application teams and organizational leadership to influence best in class quality practices and advance TMMi test maturity across the enterprise.
Govern functional and non-functional testing that includes agile, integration, end to end, performance, stress and endurance test with application development and non-functional teams
Offer creative solutions to solve complex problems such as technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities, etc.
Drive innovations and efficiencies with GenAI capabilities from proof of concept to implementation across Digital Technology
Develop and implement strategies to improve Quality Engineering practices from pre to post deployment (i.e. gating criteria, in sprint test automation, tooling)
Partner with application DevOps teams and build CICD pipeline for the sanity, integration and regression tests in QA and Production environments
Accountable for overseeing quality efforts on multiple projects and/or a large program that consists of multiple testing tracks and applications, using test automation principles and AI-first approach
Research and resolve people and project issues; provide recommendations; escalate to senior management as needed
Qualifications
What’s needed to succeed (Minimum Qualifications):
Bachelor's degree in Computer science, Information technology or similar
3+ years of Quality Engineering experience with managing large enterprise programs
3+ years of hands-on experience implementing Test Automation framework
3+ years of hands-on experience in automation scripting with Selenium or Playwright.
3+ years of experience in supporting release automation (CICD) and application performance testing
1+ years of experience in using GenAI & Agents to expedite functional and non-functional validation
Willing and able to travel domestic/internationally (up to 10%)
Listening, communication, partnership and negotiation skills
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Previous airline experience
Understanding of GenAI testing technologies
CSTE or any other Test Automation related certifications
Test Management Tools: Jira, Zephyr, Microsoft Test Management (ADO)
Automation: Hands-on exposure to Playwright/Selenium, Ready API/Rest Assured, Postman, SeeTest, or any others to automate API's, UI and Mobile applications
Continuous Integration and Deployment: Harness/Github Actions or any other tools
Understanding of cloud, distributed, microservice, mainframe and desk top based technology (AWS Preferred)
The base pay range for this role is $102,220.00 to $133,194.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
Minimum requirements
- Bachelor's degree in Computer Science, IT, or related field with 3+ years managing large Quality Engineering programs.
- 3+ years hands-on experience in test automation frameworks, scripting with Selenium or Playwright, and CICD release automation.
- 1+ year experience using GenAI for functional and non-functional validation; authorized to work in the U.S. without sponsorship.
This listing was parsed by AI and may not be complete. Check the official posting on United Airlines's site for the most accurate information.