About the role
Intern -MileagePlus (Summer 2027)
Location Chicago, Illinois, United StatesCategory Student and Early CareerJob IdWHQ00026578Intern - MBA & UndergradJob TypeFull-TimePosted Date 09/08/2026
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Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.
Description
United's MileagePlus organization is responsible for creating and delivering customer loyalty, engagement, and revenue growth strategies that strengthen relationships with millions of customers worldwide. Through a combination of loyalty program management, customer marketing, strategic partnerships, digital experiences, and financial products, the organization works to make every interaction with United more valuable and rewarding.
The MileagePlus team brings together diverse functions that focus on customer experience, business growth, product innovation, marketing, analytics, and partner development. By collaborating across the enterprise, the organization helps shape how customers earn, redeem, and engage with United throughout their travel journey and beyond.
Job Overview & Responsibilities
The MileagePlus Summer Internship Program offers a variety of opportunities to work on different strategic initiatives that support customer engagement, revenue growth, and business innovation across United's loyalty ecosystem. Interns will gain exposure to a variety of business functions while developing analytical, problem-solving, and leadership skills through meaningful project work and executive presentations.
Interns may contribute to projects focused on:
Customer and loyalty strategy & engagement
Marketing strategy and customer communications
Partnerships and business development
Business analytics and strategic planning
No Direct Path: This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not convert to a full-time position at United at the conclusion of the internship.
Job Posting: September 8, - September 22, 2026
Qualifications
Required Qualifications
Applicant must be a current undergraduate student graduating in Winter 2027 or Spring/Summer 2028
Pursuing a bachelor’s degree in Marketing, Business Administration, Communications, Engineering, Economics, or a related field; or other relevant experience
Highly organized and self-motivated, with excellent interpersonal skills
Ability to manage multiple, competing priorities and ensure attention to detail
Excellent written and verbal communication and presentation skills; must be comfortable talking to and collaborating with a variety of stakeholders
Confident performing data analysis to arrive at insights and develop recommendations.
Proven proficiency with Microsoft Office (Word, Excel, PowerPoint)
Other Qualifications
Position is based in Chicago, IL - must be able to relocate for internship duration
Start dates in May or June 2027
Passion to work for airline industry and curiosity for loyalty programs
Must be legally authorized to work in the United States for any employer without sponsorship now and in the future
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is an essential function of the position
Demonstrated understanding of the capabilities and limitations of generative AI tools and the ability to leverage AI effectively to support research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to organizational policies related to responsible AI use, data privacy, and security.
Minimum requirements
- Current undergraduate student graduating Winter 2027 or Spring/Summer 2028, pursuing relevant bachelor's degree or experience
- Proficient in Microsoft Office, data analysis, communication, and multitasking with strong interpersonal skills
- Authorized to work in the U.S., able to relocate to Chicago, and complete internship May/June 2027 with reliable attendance
This listing was parsed by AI and may not be complete. Check the official posting on United Airlines's site for the most accurate information.