About the role
Ready to be a Titan?
Ready to help shape the future of AI in the trades? ServiceTitan's AI Specialist is a high-impact, customer-facing role at the center of our Virtual Agents product. You'll be the person who takes customers from signed contracts to fully activated — and then keeps them getting more value every month. You'll own the full post-sale journey: activation, configuration, adoption, and optimization — making sure every customer you touch is getting real, measurable ROI from Voice Agent.
What you'll do:
Own the end-to-end onboarding experience for new Virtual Agent customers.
Run product demonstrations tailored to each customer's business.
Drive continued, high-quality usage of Virtual Agents across your book of business.
Identify customers who are underutilizing the product and lead optimization sessions.
Manage a book of business with a sharp focus on retention, ROI demonstration, and customer health.
Handle first-level configuration questions, troubleshoot booking failures, and triage support issues.
Serve as the voice of the customer with Product.
Partner with GTM, marketing, and implementation teams to develop onboarding playbooks and campaigns.
What you'll bring:
2–4 years of experience in customer success, account management, implementation, or solutions engineering.
A track record of owning the post-sale relationship: activation, adoption, retention, and renewal.
Comfort getting technical — configuration, troubleshooting, or learning how a product works under the hood.
Strong communication skills.
Experience in the home services industry is a strong plus.
Proficiency in Salesforce or similar CRM tools is a plus.
BA/BS degree preferred.
For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $76,900 USD - $115,300 USD; Zone 2: $71,800 USD - $107,800 USD.
About Us: We're building the first end-to-end solution to transform the trades, a trillion-dollar global industry that's been underserved by technology for far too long.
Minimum requirements
- 2–4 years in customer success, account management, implementation, or solutions engineering
- Proven experience managing post-sale activation, adoption, retention, and renewal
- Technical aptitude for configuration, troubleshooting, and product understanding
This listing was parsed by AI and may not be complete. Check the official posting on ServiceTitan's site for the most accurate information.