Account Manager (Healthcare Communications)

Account Manager (Healthcare Communications)

Boston - Massachusetts; Carmel - Indiana; Chicago - Illinois; Lambertville - New Jersey; Remote - USA

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Job Summary:

Real Chemistry is looking for an Account Manager to join our growing team!

Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact. We are currently seeking an Account Manager with client services experience in healthcare. The position offers a great opportunity for an individual with a passion for healthcare to work with leading clients in the pharmaceutical, biotechnology, medical devices and health IT fields.

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.

What You’ll Do:

Responsible for exceptional client service and account management activities for 3-4 accounts

In collaboration with account associate, senior management and project management staff, drive flawless and timely project execution and high-touch client communications

Participates in development of clients’ marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics’ scope and approach

Support overall account development, resourcing fiscal performance and growth

Support day-to-day client contact in executing ad hoc requests and delivering planned activities and materials

Develop draft scope of works, contracts, presentations, creative briefs, PR and marketing materials and other internal/external communications

Ensure client feedback is gathered, understood and addressed as appropriate across deliverables and internally

Document status and otherwise communicate need-to-know information to all project stakeholders to ensure progression along critical path

Sets meetings, provides agendas and contact reports

Ability to run client calls or meetings independently

Manage account finances; must be able to track budget, raise invoices and POs

This position is a perfect fit for you if:

Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.

You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.

You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.

You are highly organized self-starter, able to work independently and under tight deadlines.

What You Should Have:

Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail

Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration

Professional presence, performs with a sense of urgency and with a client service orientation

Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable

High energy, able to effectively operate in fast-paced, growing and evolving environment

Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget

Has good understanding of social media vehicles and is comfortable managing and drafting communications around them

Strong written and oral communication and presentations skills

Good management of Microsoft Office tools (PowerPoint, Word, Excel) – particularly PowerPoint

Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates

Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines

Able to communicate with managers when deadlines will not be met

Able to devise and articulate solutions to problems on an ongoing basis

Able to clearly communicate project updates, scopes and recommendations to clients

Ability to develop project scopes and client and vendor contracts

Demonstrated experience with media monitoring, research and taking on projects with limited supervision

BA or equivalent work experience require

Pay Range: $63,000-$72,000

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.