About the role
Facilitate business process excellence through national or regional Patient Services metrics, while using cost-effective and innovative solutions to analyze, review, and document all or part of the patient services functions and processes.
Responsible for directing data analysis, access database development, and maintenance for patient services leadership. As well as providing project management support and other duties as assigned by management, such as assisting in the development and implementation of new patient service processes for both regional and national process improvement teams and initiatives.
Pay range: $59,000 - $79,000 / year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Responsibilities
Facilitate data collection, analysis of information/data to identify trends and improvement opportunities in patient service operations
Conduct root cause analysis and work with patient services team to develop solutions/ improvement plans
Provide feedback and analytical support to management and leadership team
Develop data collection and tracking tools to monitor patient service errors
Collect data and complete analysis on the IOP financials to ensure profitability
Facilitate data collection and act as liaison for the facilities data base
Drive Continuous Improvement Initiatives associated with best practice projects through Organizational Excellent (OE) teams in patient services
Facilitate and manage process improvement projects; lead cross-functional teams
Collect Voice of the Customer (VOC) from both internal and external customers
Organize and report data analysis for OE leadership
Work with Leadership to develop and deploy monthly financial review discussion for variance analysis at regional level
Ability to coach others
Demonstrated ability to work effectively in a team environment
Able to work cross-functionally in a matrix environment
Ability to work on multiple projects under time constraints
Qualifications
Required Work Experience:
Project management experience
3 to 5 years overall related experience and/or training; or equivalent combination of education and experience
Preferred Work Experience:
2-4 years analyst/ project management experience preferred
Physical and Mental Requirements:
Position requires travel
Occasionally lifting up to 25 pounds
May require extended periods of focus
May require extended periods of sitting or standing
Ability to manage stress
Capable of handling multiple priorities in a high-volume setting
Knowledge:
High proficiency in Microsoft Word, Excel, Visio/Process Mapping, PowerPoint and Access
Strong working knowledge of project processes, practices, tools and understanding of project structure
Quantitative Data Analysis aptitude
Skills:
Strong presentation skills
Strong team facilitation skills
Strong organizational and time management skills
Strong functional/technical skills
Strong negotiating skills
Strong analytics skills
Process improvement skills
Strategic agility
Strong problem-solving skills
Strong communication skills
Strong customer service skills
Strong leadership skills
Utilizing Quality Management System (QMS) principles, with an interest in Six Sigma methodology
Integrity and Trust
Listening
Problem Solving
Drive for Results
Composure
Creativity
Priority Setting
Education
Bachelor’s Degree Business, Finance or related Health Care field. (Preferred)
Licenses and Certifications
Six Sigma Certified Green Belt (Preferred)
Work Requirements
Travel Required
About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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Job Info
Job Identification
67484
Job Category
Patient Services
Posting Date
09/18/2026, 02:56 AM
Job Schedule
Full time
Job Shift
Day
Locations
1355 N Mittel Blvd, Wood Dale, IL, 60191, US
Workplace
On-site 3 days/week
Regular or Temporary
Regular
Weekly Working Hours
40.00
Salary Minimum
60,500.00
Salary Range Mid
84,700.00
Salary Maximum
108,900.00
AIP Target %
3
Minimum requirements
- 3 to 5 years related experience with project management skills
- Proficiency in Microsoft Office, Access, and quantitative data analysis
- Bachelor’s degree in Business, Finance, or related healthcare field (preferred)
This listing was parsed by AI and may not be complete. Check the official posting on Quest Diagnostics's site for the most accurate information.