Technical Implementation Manager Vice President

Technical Implementation Manager Vice President

Chicago, IL, United States and 2 more

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Job Information

Job Identification

210805042

Job Category

Implementation

Business Unit

Commercial & Investment Bank

Posting Date

10/29/2026, 12:31 PM

Locations

10 S Dearborn St, Chicago, IL, 60603, US

4201 Congress St, Charlotte, NC, 28209, US

8181 Communications Pkwy Bldg B, Plano, TX, 75024, US

Job Schedule

Full time

Base Pay/Salary

Chicago,IL $95,500.00-$153,000.00

Job Description

Own the moments that matter most in payments—complex client integrations, high-visibility launches, and the relationships that keep strategic merchants thriving. In this senior individual contributor role, you’ll bring deep platform expertise and a client-first mindset to help deliver seamless onboarding and long-term retention. If you enjoy solving complex technical problems, leading calm and confident conversations under pressure, and partnering across teams to drive outcomes, this role offers meaningful impact and visibility.

As a Technical Implementations Vice President within Client Onboarding & Service, you will serve as a subject matter expert on the Stratus or Tandem payment platform and guide complex client integrations from certification through go-live. You’ll work directly with a portfolio of strategic, high-revenue merchants and collaborate closely with internal partners to deliver a streamlined experience and high client satisfaction.

You’ll join a newly formed team where processes and measures are evolving—bringing structure, clear communication, and a focus on outcomes to help shape how we support top-tier clients.

Job responsibilities

Lead end-to-end client integration certification and testing activities for your assigned portfolio

Advise clients on technical integration approaches, requirements, and readiness milestones

Translate complex client requirements into clear plans, actions, and follow-ups across stakeholders

Coordinate with internal partners to resolve technical issues and unblock progress quickly

Track risks, issues, and dependencies, and communicate status with clarity and accuracy

Manage multiple high-priority workstreams with prompt turnaround times and strong attention to detail

Maintain strong client relationships through proactive engagement and reliable delivery

Facilitate discussions with senior client and internal stakeholders, including de-escalation when needed

Support scheduled go-live activities, including occasional work outside standard business hours

Assist clients after hours during go-live-related emergencies tied to certification and testing

Contribute to special projects and help evolve team workflows, measures, and operating practices

Required qualifications, capabilities, and skills

5+ years of experience in the payments industry

Expertise in the Stratus or Tandem payment platform

Experience leading client certification processes and/or complex client integration projects and ability to understand and document complex technical requirements and specifications

Strong understanding of payment network connectivity and related protocols

Demonstrated ability to take ownership and drive issues to resolution and ability to manage escalations with urgency, empathy, and composure

Strong technical consulting, troubleshooting, and analytical problem-solving skills

Strong written and verbal communication skills, with professional presence in client-facing settings and proven ability to collaborate effectively with cross-functional partners and senior stakeholders

Preferred qualifications, capabilities, and skills

Gateway platform knowledge in addition to Stratus or Tandem

Experience with EMV certification (or demonstrated ability to learn it quickly)

Experience certifying on core transaction processing and gateway platforms (e.g., Stratus, Tandem, Orbital Gateway)

Formal project management training or practical application of project management concepts and project Management Professional (PMP) certification

Advanced understanding of networking and connectivity protocols

Proficiency with Microsoft Visio, PowerPoint, and Excel

Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans