About the role
Detail-oriented and proactive IFS Cloud FSM Configuration and Training Analyst to support the configuration, optimization, and user adoption of the IFS Cloud Field Service Management platform. This role will work closely with business units and technical teams to configure workflows, enable efficient service operations, and provide training and documentation for end users.
KEY RESPONSIBILITIES:
Configuration & System Support
Configure IFS FSM modules (work orders, dispatch, inventory, mobile, customer engagement) to meet business requirements.
Manage and optimize FSM workflows, business rules, SLAs, and field technician processes.
Collaborate with IT and business stakeholders to translate service delivery needs into system configurations.
Support UAT (User Acceptance Testing) and manage configuration-related testing cycles.
Training & Change Management
Develop and deliver end-user training programs (in-person, remote, or self-guided).
Create user manuals, process documentation, and training materials tailored to different roles.
Provide ongoing coaching and support to users across the organization.
Act as a change agent to improve adoption and effective use of the platform.
Data Management & Reporting
Ensure data accuracy and consistency within FSM modules.
Support report and dashboard creation using IFS tools or external reporting platforms (e.g., Power BI).
Analyze system usage and user feedback to identify training gaps or configuration issues.
Monitor system performance, troubleshoot issues, and work with IFS support or partners as needed.
MINIMUM REQUIREMENTS:
3+ years of experience with IFS Field Service Management (or similar FSM platforms).
Experience configuring cloud-based ERP or FSM systems, ideally IFS Cloud.
Using ClickLearn to create SOPs and Training materials
SKILLS AND KNOWLEDGE:
Strong understanding of field service workflows, technician dispatching, and mobile operations.
Experience with IFS Mobile Workforce Management or IFS Planning & Scheduling Optimization (PSO).
Proficiency in MS Office Suite; experience with reporting tools (Power BI, Crystal Reports) is a plus.
The posted range for this position is $65,093 - $101,708. This position is eligible for a bonus target of 7.5% of the base salary not reflected in the posted range.
Minimum requirements
- Minimum 3 years’ experience with IFS Field Service Management or similar FSM platforms.
- Experience configuring cloud-based ERP or FSM systems, preferably IFS Cloud.
- Proficient in using ClickLearn to create SOPs and training materials.
This listing was parsed by AI and may not be complete. Check the official posting on Henry Schein's site for the most accurate information.