Business Analyst

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for leading the end-to-end elicitation, analysis, documentation, validation, and management of functional and non-functional requirements for large, complex, cross-functional initiatives spanning standard and complementary products.

The Business Analyst partners with the Business Solutions Lead, business stakeholders, product teams, architects, technology delivery teams, operations, quality assurance, and external vendors to translate business strategy and desired outcomes into clear, complete, and implementation-ready requirements. The position identifies business, technology, data, integration, operational, and vendor dependencies; facilitates stakeholder alignment and requirements approval; and maintains traceability from business objectives through solution delivery, testing, and implementation.

NOTE: This hybrid role can be located in CHICAGO IL; DOWNERS GROVE, IL; or RICHARDSON TX ~ relocation will not be offered; sponsorship is not available including if you are currently on OPT. Required Job Qualifications Bachelor’s degree and two years of Information Technology experience; technical certification and/or college coursework and four years of Information Technology experience; or six years of Information Technology experience. Demonstrated experience performing business analysis for large, complex, or cross-functional technology initiatives.

Experience eliciting requirements through stakeholder interviews, workshops, process analysis, document review, and collaborative refinement sessions. Ability to translate business objectives into epics, features, user stories, use cases, business rules, acceptance criteria, process flows, and functional and non-functional requirements. Experience identifying impacts and dependencies across business processes, applications, data, interfaces, operations, and third-party vendors.

Knowledge of system architecture, integrations, data flows, and application portfolios sufficient to support solution analysis. Experience managing requirements traceability, approvals, changes, risks, assumptions, issues, and decisions throughout the delivery lifecycle. Experience using requirements and work-management tools such as Jira and Confluence. Knowledge of SDLC, Agile, iterative and/or Scrum delivery methodologies. Experience supporting test planning, test-case development, user acceptance testing, defect resolution, and implementation readiness.

Ability to simplify and standardize complex concepts and processes. Strong analytical thinking and problem-solving skills. Strong business acumen and the ability to connect requirements to intended business outcomes. Ability to facilitate alignment and influence stakeholders across business and technology teams. Ability to manage multiple priorities, workstreams, and delivery timelines. Strong written, verbal, facilitation, and presentation skills. Preferred Job Qualifications Bachelor’s degree in computer science, Business Administration, Information Technology, or a related discipline.

Four or more years of hands-on business analysis or requirements-management experience. Experience supporting large healthcare-payer technology initiatives. Knowledge of healthcare products and processes such as benefits, eligibility, enrollment, claims, member experience, provider interactions, or care management. Experience with complementary products, vendor-enabled solutions, and integrations between internal and third-party platforms. Experience defining file, API, reporting, data-exchange, and interoperability requirements.

Experience with business-process management, process modeling, or BPMN. Experience with Planview, Jira, Confluence, or test-management tools. Business-analysis certification such as ECBA, CCBA, CBAP, or PMI-PBA. #LI-BS1 #LI-Hybrid Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.

From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience.

This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range $61,500.00 - $136,100.00 Exact compensation may vary based on skills, experience, and location. Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities. Join our Talent Community. For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families.

As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace.

Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.

Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.

• Bachelor’s degree with 2+ years IT experience, or technical certification/college coursework with 4+ years IT experience, or 6+ years IT experience.
• Experience in business analysis for large, complex, cross-functional technology initiatives and requirements elicitation.
• Knowledge of SDLC, Agile/Scrum methodologies, requirements management tools (Jira, Confluence), and test support.