Senior Product Analyst, PowerFAIDS

Senior Product Analyst, PowerFAIDS College Board – Higher Ed Membership and Access (HMA) This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes. Role Type: This is a full-time position About the Team The Financial Aid Programs and Services team at College Board is a close knit, dedicated team of 27 people with a passion for higher education.

The team is committed to providing exceptional tools and customer support to facilitate awarding over $10 billion in financial aid each year. In this position, you will work within a team of 5 responsible for PowerFAIDS product management.  About the Opportunity The senior product analyst plays a key supporting role within the PowerFAIDS product team, working closely with product leads and cross-functional teams to advance product development and delivery.

This role serves as a critical thought partner to the product leads who manage development teams, supporting requirements research, backlog preparation, user story writing, testing, and internal documentation. Due to the depth of subject matter expertise required to successfully complete the functions of this role, previous experience with PowerFAIDS is required and essential. This role is ideal for a proactive, detail-oriented analyst who enjoys connecting user needs with technical solutions and ensuring that products meet business and user expectations.

The senior product analyst will also act as a backup for product leaders, helping maintain continuity of work in development teams when needed. In this role, you will: System and Process Documentation (40%) Lead efforts to document existing system functionality, workflows, and business rules.  Create and maintain comprehensive internal documentation for both existing and new features, including process maps, data flows, and configuration details.

Collaborate with product leads, engineers, and subject matter experts to ensure documentation is accurate, up to date, and aligned with product releases.  Serve as the central point of reference for product documentation, ensuring that institutional knowledge is captured and accessible across teams.  User Story and Backlog Support (30%) Draft high-quality user stories and acceptance criteria based on product requirements and stakeholder input.  Support product leads in preparing and maintaining organized, prioritized backlogs.

Participate in backlog refinement and sprint planning meetings to provide context, clarify requirements, and ensure alignment.  Track story progress and collaborate with teams to ensure completion and accuracy.  Testing and Quality Assurance (15%) Perform User Acceptance Testing (UAT) for product releases to validate functionality and user experience.  Document test cases, report issues, and follow up on defect resolution.  Partner with QA and product leads to ensure high-quality product delivery.

Cross-Team Collaboration and Backup Support (15%) Serve as a backup for product leads, ensuring continuity during absences or high-volume periods.  Take detailed notes during customer meetings, feedback sessions, and demonstrations, and synthesize insights to inform product requirements and priorities.

About You Bachelor’s degree or equivalent required  4-6 years of experience and a track record of success in a combination of financial  aid administration, in depth knowledge of Title IV regulations, Financial Aid Management System implementation, customization, configuration or testing, and PowerFAIDS experience (required).  Ability to perform Title IV research and interpret the results to implement policy using resources such the Federal Student Aid Handbook, Dear Colleague Letters, etc.  Experience designing and documenting processes in the form of flow charts or procedure documents.

Excellent verbal communication skills.  Demonstrated skills in writing, editing, and grammar.  Ability to complete complex tasks on short deadlines and in a fast-past environment. Not required but a differentiator: Experience reading/writing SQL, basic understanding of how APIs work, and knowledge of how database joins impact report writing.

All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.

A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success Authorization to work in the United States About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.

While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than a paycheck: we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.

A Thoughtful Approach to Compensation The hiring range for this role is $56,000 - $95,000 Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront, rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more.

#LI-REMOTE #LI-ND1 College Board reaches more than 7 million students a year, helping them navigate the path from high school to college and career. We’re a mission-driven, not-for-profit membership organization dedicated to excellence in education. Founded 125 years ago, we are committed to clearing a path for all students to own their future. We pioneered programs like the SAT® and AP® to expand opportunities for students and help them develop the skills they need. Our BigFuture® program helps students plan for college, pay for college, and explore careers. Learn more at cb.org.

Clearing a path for all students to own their future. At College Board, our work is guided by four Operating Principles, and we seek team members who not only align with these principles but actively live them out in their day-to-day work. Prioritize and Simplify – We focus on what matters most, reduce complexity, and move quickly when needed. Say and Receive – We give and receive feedback candidly and kindly, welcoming growth and healthy debate. Go for Greatness – We pursue excellence using data, iteration, and bold thinking to raise the bar.

Lead as One College Board – We build a culture of trust, inclusion, and shared responsibility for long-term impact. In addition to a competitive salary and benefits, we offer: Annual bonuses and opportunities for merit-based raises and promotions A mission-driven workplace where your impact matters A team that invests in your development and success Learn more about College Board’s Operating Principles, Our Remote-first Workplace Policy, Benefits, Recruiting Process and More. College Board is proud to be an equal opportunity employer.

We’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

• Bachelor’s degree or equivalent with 4-6 years in financial aid administration, Title IV regulations, and PowerFAIDS experience required.
• Proven ability to perform Title IV research and interpret policy using federal resources.
• Experience designing/documenting processes, strong communication, writing, and ability to meet tight deadlines.