About the role
Product Owner - Claims Client Experience
Product Owner – Claims Client Experience!
Shape the Future of Claims Experiences at Aon
Aon Claims Copilot serves as Aon's global commercial claims platform aiding claims professionals and clients throughout an international presence. Claims Client Experience is an essential product within this framework, providing the claims journey straight to clients through Aon Meridian, Aon's consolidated client portal.
The platform enables organizations to report losses, track claim activity, manage claim documentation, and access meaningful insights that support better risk decisions.
Aon is seeking an experienced Product Owner to lead the vision, direction, and delivery of this client-facing experience. This role combines customer-focused product leadership, agile delivery, careful planning, and digital innovation to create solutions that deliver measurable value to clients and the business.
This is a hybrid role requiring 2–3 days per week in a local Aon office in Chicago.
Aon Is in the Business of Better Decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
How This Opportunity Is Different
Claims Client Experience is a highly visible product that exists at the crossroads of technology, client service, and business strategy.
The Product Owner will guide the product vision and roadmap while working closely with technology, operations, delivery teams, and business collaborators. Success involves balancing customer needs, business priorities, and technical factors to achieve meaningful results and scalable growth.
This role offers long-term ownership of a strategic product and the opportunity to influence how clients engage with Aon's claims services globally.
What the Day Will Look Like
Product Strategy & Roadmap Management
Define and develop the product vision, roadmap, and success metrics.
Translate customer needs, market trends, and business priorities into strategic product initiatives.
Prioritize investments that enhance customer experience, improve operational effectiveness, and support business growth.
Use customer feedback, operational insights, and product data to inform decision-making.
Agile Product Delivery
Lead backlog management and product prioritization using Agile and Scrum practices.
Partner with engineering, design, architecture, and delivery teams to bring new capabilities from concept through release.
Create user stories, define acceptance criteria, and support sprint planning and execution.
Identify risks, dependencies, and opportunities while enabling informed trade-off decisions.
Collaborator & Client Engagement
Build strong partnerships across technology, business, operations, compliance, and delivery organizations.
Lead discovery sessions, solution reviews, and user feedback activities with clients and key collaborators.
Clearly convey product priorities, progress, and results to both technical and business audiences.
Align collaborators around shared objectives and customer outcomes.
Innovation & Continuous Improvement
Champion AI-enabled ways of working that improve productivity, decision-making, and customer experience.
Evaluate emerging technologies and opportunities that strengthen digital claims capabilities.
Support successful product launches, adoption campaigns, and ongoing optimization efforts.
Share product management guidelines and contribute to a culture of continuous learning and innovation.
Skills and Experience That Will Lead to Success
Required Qualifications
Knowledge, skills, and experience in Product Management, Product Ownership, or a related role supporting enterprise digital products.
Proven ability to bring customer-facing digital products from initial discovery through launch and continuous improvement.
Strong knowledge of Agile methodologies, Scrum practices, backlog management, and roadmap planning.
Experience translating business requirements and customer needs into scalable product solutions.
Proven track record to influence and collaborate across cross-functional teams and collaborator groups.
Strong communication skills with experience conveying complex ideas to both technical and business audiences.
Experience using customer insights, operational metrics, and data-driven analysis to guide product decisions.
Familiarity with Azure DevOps or similar product lifecycle management tools.
Ability to work effectively with distributed teams and external delivery partners.
Experience applying AI-enabled tools and technologies within product development, delivery, or operational environments.
Preferred Qualifications
Experience within insurance, claims management, financial services, or other highly regulated industries.
Experience supporting customer portals or enterprise-scale digital platforms.
Familiarity with APIs, cloud technologies, identity management, and enterprise integrations.
Experience with global product rollouts, localization, accessibility standards, or multi-region delivery.
Exposure to agentic AI capabilities and emerging digital experience technologies.
Product certifications such as CSPO, SAFe POPM, or similar credentials.
Education: Bachelor’s degree or equivalent professional experience in the industry.
The willingness to obtain an active Property and Casualty license within four months of hire
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from recruiting agencies for this position. If you represent a recruiting agency, you will not receive any payment for submitting a candidate, even if Aon hires that individual.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Pay Transparency Laws:
The salary range for this position (intended for U.S. applicants) is $116,800 to $186,800 annually. The final salary will depend on the applicant’s education, experience, skills, and abilities, along with internal fairness and consistency with market information. The salary may also be modified according to the applicant’s geographic location.
Minimum requirements
- Experience in Product Management or Product Ownership with enterprise digital products and Agile methodologies.
- Proven ability to deliver customer-facing digital products from discovery through launch and continuous improvement.
- Strong communication, collaboration skills, and familiarity with Azure DevOps or similar tools.
This listing was parsed by AI and may not be complete. Check the official posting on Aon's site for the most accurate information.