About the role
Business Analyst - Claims Client Experience
Business Analyst – Claims Client Experience!
Aon Claims Client Experience is a core product within Aon's global Claims Copilot platform, delivering digital claims experiences to clients through Aon Meridian, Aon's unified client portal.
We are seeking an experienced Business Analyst to help shape and deliver client-facing solutions that improve the claims experience. This role partners closely with product, technology, design, and business teams to translate customer and business needs into actionable requirements, user stories, and scalable solutions. The successful candidate will play a key role in backlog management, process design, testing, stakeholder collaboration, and adoption activities while helping the team embrace AI-enabled ways of working.
“This is a hybrid role requiring 2–3 days per week in a local Aon office in Chicago"
What the Day Will Look Like
Partner with stakeholders to gather, analyze, and document business requirements that support product and customer experience objectives.
Translate requirements into user stories, acceptance criteria, process flows, and solution specifications for Agile delivery teams.
Collaborate with product managers, engineers, designers, and business partners to refine priorities and deliver high-quality solutions.
Create workflows, wireframes, and user journeys that improve usability and client experience.
Support testing activities, including system integration testing and user acceptance testing, ensuring solutions meet business needs and quality expectations.
Analyze data, business processes, and system interactions to find opportunities for continuous improvement and operational efficiency.
Develop documentation, training materials, and adoption resources to support successful implementation and organizational change.
Skills and Experience That Will Lead to Success
Required
Knowledge, skills, and experience as a Business Analyst supporting enterprise software, digital products, or technology solutions.
Good experience gathering, documenting, and managing business requirements throughout the product lifecycle.
Experience working within Agile methodologies and collaborating with multiple cross-functional teams.
Demonstrated ability to perform business process analysis, systems analysis, and solution design.
Experience developing user stories, acceptance criteria, workflows, wireframes, and functional specifications.
Knowledge of APIs, system integration, data integration, and software development processes.
Experience supporting test planning, user acceptance testing, and quality control activities.
Strong collaboration management, communication, and facilitation skills.
Experience using Azure DevOps or similar work management tools.
Strong written communication and software documentation skills.
Preferred
Experience within insurance, claims, financial services, or related industries.
Experience supporting customer-facing portals or digital product delivery.
Exposure to AI-enabled solutions, intelligent automation, or emerging technologies.
CBAP, CCBA, IIBA-AAC, or similar certification.
Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field, or equivalent experience.
Education: Bachelor’s degree or equivalent years of industry experience.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Pay Transparency Laws:
The salary range for this position (intended for U.S. applicants) is $97,300 to $155,700 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
Minimum requirements
- Experience as a Business Analyst supporting enterprise software or digital products with strong skills in requirements gathering, Agile methodologies, and solution design.
- Proficiency in developing user stories, acceptance criteria, workflows, and knowledge of APIs, system integration, and software development processes.
- Strong collaboration, communication, facilitation skills, and experience using Azure DevOps or similar tools.
This listing was parsed by AI and may not be complete. Check the official posting on Aon's site for the most accurate information.