Operations Specialist II

Operations Specialist II

Aon is looking for an Operations Specialist II in Bannockburn, IL !!

Aon Risk Solutions, the global risk management business of Aon plc (NYSE: AON), is the worldwide leader in risk advice and insurance broking. Guided by the Aon Client Promise®, our teams help clients achieve profit, growth and continuity by delivering the best tailored and innovative risk solutions. We empower results through unmatched tools and capabilities, including the award-winning Aon Global Risk Insight Platform®. For more information, visit aon.com/empower results.

As the Operations Specialist, you will support Aon Business Services and ACS Operations, Metrics and Automation Team. This opportunity is viewed as a business partner & advisor who assist varying levels of business unit and corporate personnel in providing analysis, information and data to support achievement of business plans. Additionally, responsible for pulling data via queries and implementing automation and process efficiencies. This role is located in Bannockburn, IL and will be hybrid (In office & remote)

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Job Duties and Responsibilities:

Works across business units to provide direction on actions needed to clear open accounts receivable

Oversee the review and resolution of outstanding financial transactions

Support cash management initiatives

Create and analyze complex operational reports

Work with finance and account team to produce ad-hoc reports

Collaborate with colleagues from other locations and departments to facilitate data requirements

Follow standard practices in technology development within the department

Assist with proactive management of team deliverables

Policy Management System conversion testing and support

Perform research to resolve complex discrepancies or client servicing challenges

Ensures requests received are processed within applicable service level agreement

Ad hoc analysis utilizing Aon systems and databases

Identify trends and work with leadership to develop action plans

Business decision support

Aggregate and consolidate Operational and Financial reports

Ensure company and division policies are practiced and supported

Other responsibilities and enterprise duties as assigned

Create operational reports for daily business processes

Create ad-hoc reporting on an as needed basis

Collaborate with colleagues from other locations to facilitate data requirements

Relies on experience, judgment and best practices to plan and accomplish goals

Perform other duties as assigned.

Education Requirements:

Bachelor’s degree in Accounting/Finance and/or equivalent from an accredited college or technical school; 3 or more years related experience and/or training; or equivalent combination of education and experience.

What we're looking for:

3+ years of related work experience

SQL experiencepreferred

Visual Basic for Applications (VBA) experience preferred

Excel, Access and database analytics

Hands-on experience using Excel, including pivot tables, V-lookups, graphs, functions, links as well as working with external Client/System data preferred

Strong analytical and financial skills with a customer service focus preferred

a self-starter and independent individual who is able to work in a deadline driven environment

Competency we are looking for:

Fosters teamwork:Works well with others in a group, cooperates with others, offers to help when needed, and fosters a team climate within the project group.

Communicates effectively with others:Speaks and writes in a clear and concise manner to coworkers, supervisors and customers.

Suggests and embraces improvement and drives for results:Makes suggestions to improve quality in processes, site work flow and functionality; driving above and beyond the status quo.

Plans & organizes:Sets priorities, plans and coordinates work activities so that work objectives are accomplished on time.

Acts with integrity: Demonstrates consistency between words and behavior; consistently behaves in a manner that maintains and enhances Aon’s reputation for ethical dealings; commits to and accepts accountability for results, obligations and standards of conduct; and has the courage to speak up for clients, employees, and shareholders’ interests.

Commitment to client service: Proactively assesses, identifies, and responds to the needs of internal clients, ensures they are addressed quickly and accurately. Consistently meets or exceeds service expectations. Establishes and achieves agreed upon measures of client satisfaction. Places the needs of the business and clients above personal needs when necessary.

Preferred:

Manages conflict:Develops and maintains positive working relationships with coworkers, supervisors, and customers, and effectively handles conflict situations.

Establishes effective relationships:Builds rapport with managers & other Aon colleagues, external clients and vendors; utilized appropriate resources to be successful.

Applies job and technical knowledge:Applies specialized knowledge, tools and methodologies within the UiPath and SQL development discipline to enhance organizational performance. Stays abreast of technical developments within the discipline, as well as within the broader business arena.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

• Bachelor’s degree in Accounting/Finance or equivalent with 3+ years related experience
• Proficiency in Excel, Access, database analytics; SQL and VBA experience preferred
• Strong analytical, financial, and customer service skills; ability to work independently in deadline-driven environment