About the role
About AlphaSense:
The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making.
About the Team: The Customer Education team, part of the Revenue Marketing organization, is a growing, passionate team dedicated to putting customers at the center of everything we do.
About the Role: AlphaSense is expanding its enterprise motion, and this role is a foundational part of that transformation. We're looking for a Senior Customer Education Manager to build our enterprise and custom education capability from the ground up, partnering closely with Customer Success, Implementation, and Revenue teams to support the rollout of AlphaSense at our most strategic accounts.
This is not a role that inherits an existing program. You'll define what "great" looks like for enterprise education at AlphaSense. You'll need to operate as a trusted consultant to clients, not just a trainer, helping accounts deploy AlphaSense correctly, including building education motions around how customers use our API to embed AlphaSense directly into their existing tech stack.
Who You Are:
8-12 years of experience in customer education, professional services, implementation consulting, or a related enterprise-facing function, ideally at a B2B SaaS company
A true self-starter who is comfortable building a program from ambiguity, defining your own success metrics, and adjusting course as you learn what works
Experienced working cross-functionally with Customer Success, Implementation, and Revenue/Sales teams inside live account engagements
Comfortable enough with technical concepts, including APIs, to translate them into practical guidance for clients and internal teams
Skilled at change management
Data-driven, with the ability to design attribution models and prove ROI for programs that don't yet have established measurement frameworks
What You'll Do:
Serve as a key member of enterprise account implementations, partnering with Customer Success, Implementation, Lifecycle Marketing and Revenue teams
Build and deliver custom and private education programs hands-on for enterprise accounts
Act as a consultative advisor to clients on deployment strategy
Define scoping criteria for engagements
Establish repeatable patterns for when and how account teams bring education into an engagement
Propose and own the metrics that define success for this program
Identify accounts with low platform usage but meaningful API/technical footprint
Partner with the broader Customer Education team on templates and source-of-truth content
Travel occasionally to support top accounts and key kickoffs
Base Compensation Range: $116,000 - $140,000 USD
Minimum requirements
- 8-12 years in customer education, professional services, implementation consulting, or related enterprise-facing roles, preferably in B2B SaaS
- Strong technical aptitude with APIs and experience working cross-functionally with Customer Success, Implementation, and Revenue teams
- Proven self-starter skilled in change management, data-driven program design, and defining success metrics from ambiguity
This listing was parsed by AI and may not be complete. Check the official posting on AlphaSense's site for the most accurate information.