About the role
About AlphaSense:
The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust.
About the Team: The Customer Education team, part of the Revenue Marketing organization, is a growing, passionate team dedicated to putting customers at the center of everything we do. We believe that empowered users are successful users, so we're building scalable, innovative learning experiences that meet customers where they are in the age of AI.
About the Role: We're looking for a Customer Education Specialist to be the connective tissue between Product, Product Marketing, and Customer Education. You'll sit in the room for GTM planning, track what's changing and when, and turn that into a clear, organized execution plan for the team.
This is a coordination and execution role at its core, but it's not administrative. You'll need to understand our education channels well enough to know what information is needed, when it is needed by, and you'll need a genuine appetite for using AI to build, template, and automate so the team can move faster without sacrificing quality.
Who You Are:
1-2 years of experience in customer education, project coordination, program management, or a related field
Highly organized, with a natural instinct for building process, templates, and systems rather than reinventing the wheel each time
Comfortable using AI tools to build and automate, and eager to find new ways to apply them to content and workflow challenges
A strong communicator who can synthesize fast-moving, sometimes ambiguous information into clear next steps for a team
Curious about product and comfortable with Product and Product Marketing stakeholders
What You'll Do:
Join Product and Product Marketing GTM meetings, take ownership of notes and action items, and translate roadmap and launch updates into clear asset requirements for the Customer Education team
Coordinate execution across In-App, LMS, Help Center, vILT, Certification, & other education channels
Utilize AI tools to automate repetitive work, accelerate content production, and reduce manual overhead
Build and maintain templates, trackers, and workflows that keep the team's work organized and pointed to a single source of truth
Keep stakeholders across Product, Product Marketing, and Customer Education aligned as roadmaps and launch timelines shift
Support the day-to-day execution of education initiatives, ensuring deadlines are met and priorities stay visible to the team
Base Compensation Range: $60,000 - $79,000 USD
Minimum requirements
- 1-2 years experience in customer education, project coordination, program management, or related field
- Highly organized with skills in building processes, templates, and systems
- Comfortable using AI tools to automate and enhance content and workflows
This listing was parsed by AI and may not be complete. Check the official posting on AlphaSense's site for the most accurate information.