About the role
We are seeking a Customer Master Data Specialist with the following experience to perform the following duties.
Establishing and Maintaining Customer Master Data:
Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.
Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information.
Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses.
Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts.
Deliver first line customer support through phone, email & SalesForce.com, providing a personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.
Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.
Provide superior customer service and remaining solution-driven with all customers.
Recommend, investigate, design, and implement new procedural solutions to improve any operational areas of focus.
Demonstrate Zoetis leader behaviors and act as a team player in support of all operational responsibilities.
Primary contact for operational tasks including but not limited to responding to daily email requests, creating payment terms, licensing, and running SAP audits checks.
Assure schedule drugs order activities are in compliance with DEA regulations. Release DEA and conditionally licensed state hold orders once all guidelines have been met and documented.
Assist with all Master Data audits as needed.
Assist in creating and maintaining Operational Guides & Documentation to initiate procedures for all ECC and GTS requirements.
Document and communicate business process changes to stakeholders and vendors.
Assist in cross functional projects including integrations, acquisitions, and business transformation projects for both direct and indirect customers.
Participate in meetings with ZTD to review pending enhancements to the Customer Master Data tools: Coordinate testing with ZTD for SAP enhancements, UAT for fixes, and data validation for mass uploads.
Education and Experience:
Associate degree required, bachelor's degree preferred.
Minimum of 2 years' Customer Service experience.
Technical Skills:
Shift specifically 8:30-5, with ability to work between 8:30-7:00 EST.
Knowledge and experience with SAP order to cash system functionality preferred.
Audit support experience preferred.
Proficient in Microsoft Office suite (Outlook, Excel, Word).
Phone system and Internet applications expertise (SalesForce.com preferred).
Analytical and organizational skills, along with attention to detail and a high degree of accuracy.
Verbal and written communication skills ability to speak and present customer master specific information to a wide audience, established understanding of internal and external applications.
Problem-solving skills.
Possess a positive, outgoing, 'Delight the Customer' attitude in all interactions.
Ability to work both in a team environment and independently.
The U.S. base salary range for this full-time position is $54,000 to $78,000. Our salary ranges are determined by role, level, and location. This position is also eligible for short-term incentive compensation. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.
Minimum requirements
- Associate degree required; minimum 2 years customer service experience.
- Proficient in Microsoft Office; knowledge of SAP order to cash system and SalesForce.com preferred.
- Strong communication, organizational, problem-solving skills, and ability to work independently and in teams.
This listing was parsed by AI and may not be complete. Check the official posting on Zoetis's site for the most accurate information.