Perigold Market Director

Location:

Remote, US

Category:

Physical Retail Corporate

Requisition ID:

20732

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Job Description

Market Director, Perigold

The Opportunity

Perigold is where the world's finest furniture, décor and design lives. We carry the makers, mills and ateliers that define luxury interiors — pieces chosen for provenance and craft, for the client who knows the difference. We built the category's most complete luxury assortment online. Now we're building the places to experience it.

Perigold's first stores opened in Houston and West Palm Beach in 2025. There is no codified field playbook yet. This role is for a leader who wants to establish how the broadest selection of luxury home anywhere is sold in a physical space — local demand generation, the client model, the standards, the talent, the rituals — and then scale it across the country's top luxury markets. You will have Wayfair's data, supply chain and omnichannel infrastructure behind you, and the latitude of an early-stage business in front of you.

The Role

As Market Lead, you own commercial performance, the clienteling and selling playbooks, and the in-store team of a portfolio of initially two Perigold stores in West Palm Beach and Houston. You lead a team of Store Managers and 50+ Designers, Product Specialists and Operators, and you sit on the leadership team defining Perigold's brick and mortar retail strategy in North America. You are accountable for what the store delivers and for how it feels — the volume and the taste level, and the client's experience of being known.

What You'll Own

With your store managers you own 4 wall gross and net sales. Set the local approach, build the operating rhythm, and hold your leadership team to it. Read the businesses fluently — traffic vs competition, appointments, conversion, order value — and act on what it tells you swiftly. You will work in close collaboration with the Perigold Head of Retail Operations and Merchandising and the Perigold CMO. You are specifically accountable for:

The clienteling playbook. With your store managers you own the health of the client book in your markets: data capture at every interaction, disciplined outreach cadence in coordination with regional and national performance marketing efforts, CRM adoption, and a named top-client cohort in each store that receives genuine attention. You will infuse best in class practices and hold your teams accountable for both building deep relationships with new clients and driving ongoing relationships and repeat with existing ones.

Local B2B and Trade demand generation. Interior designers, architects and design firms as well as real estate, hospitality and property management clients represent a major growth opportunity. With store leadership, grow registered B2B and trade share of your market's revenue. Build credibility with the local community and make Perigold the store of choice. Partner with the broader Perigold and Wayfair teams to translate national B2B programs into local traction, and feed the field's reality back to them.

Selling model. Drive design appointment volume and appointment conversion; codify the design and product specialist teams operating model and work with store leaders to build your teams' capability in consultative, whole-home selling — including in-residence consultations as appropriate and multi-room projects.

Standards and storytelling. Own the effectiveness and consistency of the in-store experience in alignment with the brand personality and goals — how a client is received, execution of the floorset and oversight of how the floor reads, how a piece is presented. Build product fluency on your teams: materials, construction, manufacturers. Share local demand signals with the corporate merchandising team - what clients ask for, what is not resonating on the floor.

Talent. Recruit, develop and retain the caliber of store leaders, designers and product specialists this brand requires — and build a bench deep enough to staff stores that don't exist yet. Backstop managers and assistant store managers as needed. Export leaders into new openings and into broader roles across the business and the portfolio.

Post purchase experience support. Oversee in-store client communication and protect the relationship through the final parts of the journey; escalate what the field cannot fix, synthesizing patterns and priorities across stores.

Operational excellence. Guide your store managers in executing standards, improving process, and maintaining safe, well-controlled operations — including inventory accuracy, shrink and the protection of high-value merchandise.

How Success Is Measured

Sales: Written net sales vs. plan

Clienteling: New client acquisition and activation as a % of store traffic; in-store NPS and compliance with client data capture standards

B2B: Trade revenue mix vs plan and registered b2b/trade account growth

Talent: Store team roles time to fill, productivity and retention

Who You Are

A merchant and/or design enthusiast with taste. You can walk a floor and know what's wrong with it. You hold a point of view on design and can speak fluently with interior designers and sophisticated consumers alike.

Client-instinctive. You believe the client book is an asset and you manage it that way. You are comfortable in the room with a significant client and you know when to be invisible.

A savvy operator. You are analytical and execution-oriented. You can find the levers that matter and pull them.

A builder. Ambiguity energizes you. You would rather write the standard than inherit it, and you have the judgment to write it well.

A magnet for talent. People follow you. You develop leaders who outgrow you.

A brand steward. You carry Perigold with credibility in any room — a design center, a developer's office, a client's home, a corporate board room.

What You'll Bring

10+ years in retail, including 3+ years leading multiple locations

Multi-door leadership in luxury, premium home furnishings, or another big-ticket considered-purchase category — required

Ability to build credibility with major B2B client prospects; experience growing a to-the-trade or designer business is a strong advantage

Demonstrated ownership of a clienteling or client development model, and fluency with CRM and clienteling tools

Experience opening retail locations, and comfort operating without an established playbook

Design and interiors fluency — the ability to speak credibly about product, provenance and craft

P&L ownership and experience managing significant budgets and labor models

Demonstrated use of data to form a point of view and act on it

A record of attracting, hiring and developing high-performing teams

Exceptional written and verbal communication, and the poise this brand's clients expect

Presence & Travel

This role requires heavy travel - expect to be in your stores 3–4 days per week, with travel of approximately 50–70% across your portfolio.This role includes evening and weekend presence for client appointments, events and openings.

Compensation & Benefits

The salary range for this position includes base plus a performance bonus, with base pay offered depending on job-related knowledge, skills, and experience. We also offer a generous discount across Perigold and Wayfair's family of brands, and a full range of medical, financial and other benefits.

Assistance For Individuals With Disabilities

Perigold is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Perigold will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

About Perigold

Perigold is the destination for luxury home. Established in 2017, Perigold offers an unmatched selection of the world’s best design brands, with unique pieces for every style and space. The brand offers the highest quality pieces for home, backed by a quality guarantee and expert concierge support. They also offer free white-glove delivery and 30-day returns on most items. Headquartered in Boston, Massachusetts, Perigold is part of the Wayfair Inc. (NYSE:W) brand portfolio.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

State Specific Disclosures

Applications for this position are accepted on an ongoing basis, and the role will remain open until a suitable candidate is identified. We encourage interested applicants to apply as soon as possible, as we will review applications and conduct interviews on a rolling basis.