SSR - Quality Assurance

SSR - Quality Assurance

Location Chicago, Illinois, United States This job is associated with 2 categories See allJob IdWHQ00026992Tech Ops / Maintenance - Management & AdministrativeJob TypeFull-TimePosted Date 10/26/2026

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Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview and Responsibilities

Responsible for the accomplishment of audits and / or investigations on behalf of United in direct support of the Code of Federal Regulations Title 14, Part 121.373 (Continuing Analysis and Surveillance System), and the applicable United and supporting regulatory requirements. Performs on-site and external compliance audits, approvals, and/or surveillance activities associated with the methods, practices, and procedures utilized within Technical Operations and external support agencies.

Perform risk assessments, generate audit reports, monitor corrective actions, and follow-up as necessary to ensure program compliance and that acceptable quality levels are maintained. Support United continuous improvement initiatives by conducting assessments for operational compliance and performance to applicable regulations, company policies and procedures primarily encompassing engineering, inspection, maintenance, aircraft records, part procurement and manufacturing, fueling, and other technical programs. Participates in other duties as assigned by the Sr.

Manager or Director of Quality Assurance.

Responsible for the Surveillance Requirements of the Continuing Analysis and Surveillance System per applicable UA and regulatory requirements

Conduct investigations through interviews, data analysis, evidence collection and factual documentation

Document and report findings, and ensure corrective actions are initiated.

Integrate SMS principles into surveillance activities including identification of hazards of high safety and regulatory compliance risks

Validate root causes, corrective and preventive actions

Collaborate with relevant organizations to finalize audit conclusions, secure commitments and create final investigation report

Provide regulatory guidance and support CASS Review Board (CRB) on technical matters

Actively participate in industry or regulatory meetings as the designated company representative, and maintains liaison with the FAA or other regulatory agencies in routine matters

Interface with senior management through reports, presentations and constructive feedback.

This opportunity is 100% remote with 25% travel.

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelor's degree in aviation, engineering, technology or related work or military experience

Two years experience in aviation, preferably in aircraft maintenance inspection, engineering, and/or quality assurance

Working knowledge of pertinent Code of Federal Regulations and Company Manuals / Requirements.

Familiar with engineering documents, drawings, AMM's, IPCs, and WDMs

Proficiency with Microsoft Office applications and demonstrated experience learning Company-specific platforms"

Ability to analyze data and processes to identify opportunities for improvement; strong interpersonal, communication and presentation skills.

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

FAA Airframe or Powerplant License

Three years experience in aviation, preferably in aircraft maintenance inspection, engineering, and/or quality assurance; experience in engineering, manufacturing, and/or quality assurance auditing and risk assessment skills; experience writing policies and procedures.

American Society of Quality or Six Sigma Green Belt certification

Working knowledge of Part 21 certification activities (i.e., 14 CFR § 21.9, 14 CFR § 21 Subpart E)

Experience with AS9100, AS9110 & AS9145 standards

Knowledge of data analysis and visualization software (i.e., Palantir, Spotfire, and/or SQL)

Knowledge of process mapping, measurement and improvement techniques

Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

The base pay range for this role is $89,965.00 to $117,212.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com