About the role
Specialist - Customer Communication
Location Arlington Heights, Illinois, United StatesCategory Customer SolutionsJob IdWHQ00026939Customer Service Delivery / Customer Service SolutionsJob TypeFull-TimePosted Date 10/06/2026
Back to search results
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.
Description
Job Overview and Responsibilities
Manage day-to-day wide range of communication requests that support our operation and teams across the company by utilizing operational tools like SHARES, Unimatic, Volare to determine root cause of a delay
Responsible for crafting operational communication like travel waivers and operational advisories
Actively monitor flights for in-the-moment delay, cancellation, and operational impact messaging
Prepare in-the-moment ad hoc and proactive messaging, when requested
Work collaboratively with business partners across the organization including Contact Center, Network
Operations Center (NOC), Station Operation Centers (SOC), Airport Operations using operational tools to determine flight delays to craft a tailored message for our customers and employees
Qualifications
What’s needed to succeed (Minimum Qualifications):
Bachelor's degree or 1+ years of relevant work experience
1+ years communications related experience
Strong leadership capabilities including the ability to develop and motivate team members
Ability to effectively communicate and collaborate with all levels within the organization
Advanced copywriting and conversational communications skills
High standard for quality and attention to detail
Strong customer service mindset
Excellent interpersonal and problem-solving skills
Keen ability to work independently and in a team setting
Strong ownership mindset and resolve to follow-through
Able to adapt to a fast-paced and rapidly changing environment
Flexibility to work various shifts to support 24/7/365 operation (including overnight, weekend, holiday, and overtime hours)
Ability to work both in-office and remotely, based on scheduling and operational needs
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Airline or travel industry experience
Professional writing experience
Customer service experience
Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security
The base pay range for this role is $66,500.00 to $86,616.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
Minimum requirements
- Bachelor's degree or 1+ years relevant work experience with 1+ years communications experience
- Strong leadership, advanced copywriting, and effective communication skills
- Flexibility for 24/7 shifts, ability to work independently and in teams, legally authorized to work in the U.S.
This listing was parsed by AI and may not be complete. Check the official posting on United Airlines's site for the most accurate information.