Senior Manager - Logistics & Optimization

Senior Manager - Logistics & Optimization

Location Arlington Heights, Illinois, United States This job is associated with 2 categories See allJob IdOPB00001009Tech Ops / Maintenance - Management & AdministrativeJob TypeFull-TimePosted Date 10/20/2026

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Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview and Responsibilities

The Senior Manager - AOG Operations will develop, operationalize and manage the day-to-day operations to ensure the most appropriate response and prompt recovery for United’s Aircraft On Ground (AOG). The role leads a 24/7/365 organization based in the Network Operations Center with global accountability for rapid response to material and tooling shortages. The Senior Manager develops and executes short and medium-term strategies to reduce aircraft recovery time and manage costs in partnership with internal and external stakeholders.

The role uses operational data, performance trends, and root-cause analysis to make informed decisions, establish priorities, and continuously improve AOG recovery mechanisms and business results.

Lead and manage a 24/7/365 organization with global accountability

• Leads and oversee all aspects of the AOG operations, to ensure prompt recovery of aircraft throughout the system, prompt, and on-time procurement of materials for planned work and deferrals/MELs
• Define and update strategy, provide management oversight and direction for the Loans, Borrows and Accommodation Sales department
• Work with stakeholders across the TechOps and the enterprise to ensure goals and Service level are met for our customers

Development of strategic AOG initiatives to enhance speed to recovery either within AOG or across the organization in a cost-effective fashion

• Analyze data, performance and issues and implementation of appropriate action plans/corrective measures to produce improvements and enhancements to meet or/and improve vs. goals
• Build aggressive but achievable goals in conjunction with senior leadership, determined by strategic direction
• Establish the means and resources to action new and current mechanisms of recovery effectively, in coordination with other groups, to ensure prompt recovery in case of AOG situations. This is critically important to meet recovery targets that have considerably decreased and improved over the years

Lead the Loans, Borrows and Accommodation Sale functions, to include:

Ensuring timely resolution of borrowed parts to lending airline to meet cost and days on wing targets

• Coordinating with Supply Chain planning, internal shops/OSV’s and Procurement teams to understand root cause driving borrows and implementation of corrective measures to avoid future borrows
• Developing and maintaining strong airline relationships with IATP, or peer-to-peer
• Maximizing loan revenue generation for United, while ensuring United’s Service Level targets are maintained throughout the Loans process
• Managing the Accommodation Sales Process for the airline

Utilize continuous improvement tools and techniques to drive business results. Manage financial, operational, people and process related objectives to drive continuous improvement in the organization

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelor's degree in Aviation Management, Engineering, Supply Chain, Business or related field or 4 years of relevant/comparable work experience

Minimum 7 years focused experience in fields of the Supply Chain and/or AOG/Logistics rapid response

Minimum 4 years’ supervisory experience

Minimum 4 years’ experience in Supply Chain, overseeing many facets of the business

At least 2 years in AOG

Managing and directing diverse teams

Comprehensive understanding of Supply Chain Planning and Managemen

Strong industry and process knowledge of Loans, Borrows & Tooling processes

Strong leadership and communication skills

Self-Motivated Engrained Continuous Improvement experience

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Lean Six Sigma Green/Black Belt

DGS Certification

Formal Lean Six Sigma/Continuous Improvement methodologies

Airline, aviation, or Original Equipment Manufacturer (OEM) experience.