Product Manager - IT Metrics & Governance

Product Manager - IT Metrics & Governance

Location Chicago, Illinois, United States This job is associated with 2 categories See allJob IdWHQ00027036Information TechnologyJob TypeFull-TimePosted Date 11/05/2026

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Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Product Manager, Metrics & Governance is responsible for establishing and managing a standardized enterprise metrics capability for Digital Technology. This role serves as the product manager for the metrics platform and leads cross-functional efforts to define, prioritize, build, and operationalize metrics within the United Data Hub (UDH).

The Product Manager coordinates work across business stakeholders, product teams, technical analysts, metrics engineers, data engineers, architects, and dashboard developers to ensure metrics are accurate, automated, scalable, and usable for decision-making. As the capability matures, the role will transition its primary focus from implementation and delivery to metrics governance, adoption, quality, and continuous improvement.

Metrics product strategy and roadmap: Establish and maintain the vision, roadmap, priorities, and release plan for the metrics capability. Translate transformation and leadership needs into a sequenced backlog of metric definitions, data integrations, reporting capabilities, and governance improvements.

Cross-functional delivery leadership: Coordinate delivery across business stakeholders, product teams, technical analysts, metrics engineers, data engineers, architects, and dashboard developers. Manage dependencies, address risks, clarify ownership, and ensure capability milestones are achieved.

Backlog and lifecycle management: Create, prioritize, and maintain the metrics product backlog. Balance business value, technical feasibility, data readiness, team capacity, and dependencies when sequencing metric development and enhancements.

Metric definition and UDH enablement: Lead efforts to define metric requirements, calculation standards, source-system needs, acceptance criteria, and reporting expectations. Partner with technical teams to enable trusted source data, data models, and pipelines in UDH.

Metrics governance and quality: Establish and maintain governance processes for metric definitions, ownership, approvals, data quality, lineage, change control, documentation, and ongoing certification. Ensure standardized metrics remain consistent and trusted as adoption scales.

Adoption and stakeholder engagement: Partner with teams to validate metric outputs, support adoption of standardized reporting, gather feedback, communicate changes, and promote consistent use across Digital Technology.

Performance and value measurement: Define success measures for the metrics capability, monitor delivery and adoption, identify improvement opportunities, and provide clear updates to senior leadership on progress, risks, decisions, and realized value.

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelor's degree in Computer Science, Business Administration, Engineering, Information Technology, or a related field

3+ years of software product management experience

Solid knowledge of product management best practices, functional design, and application delivery methodology

Knowledge of Agile methodologies, tools, and techniques for specific products

Ability to develop product line processes and strategies

Proven ability to manage multiple roles and projects simultaneously

Excellent analytical, problem-solving, and decision-making skills

Strong attention to detail

Strong planning and organizational skills

Strong verbal, written, and presentation skills

Proficiency with Microsoft Office and Visio

Must be able to work a hybrid schedule, 2 to 3 days per week in office

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Master's degree

Experience working in an Agile environment

Experience using JIRA

Knowledge of project management methodologies and experience supporting project management activities

Aviation industry knowledge

HR technology knowledge

AWS Cloud and DevOps knowledge

The base pay range for this role is $112,480.00 to $146,540.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com