Associate Analyst - Central Business Office

Associate Analyst - Central Business Office

Location Chicago, Illinois, United StatesCategory CorporateJob IdWHQ00026940Airport Management & AdministrativeJob TypeFull-TimePosted Date 10/14/2026

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Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

The associate analyst supports the Central Business Office with the primary area of focus being the domestic line station. Responsible for supporting field leaders on station performance related to efficiency, as well as fulfilling short- and long-term scheduling needs. The analyst will analyze FTE authorizations, station specific challenges, future flight schedules and staffing levels to identify operational needs and risks in each work area.

Collaborate with station leaders to determine accurate staffing minimums that comply with company standards while also incorporating station-specific needs. Ensure stations are meeting budget and efficiency goals by monitoring and communicating short term overtime needs and AUTO opportunities.

The associate analyst will implement staffing solutions such as temporary upgrades, shift adjustments, or flowing staffing between work areas and provide long term staffing support by creating bids with efficient shift times, even daily coverage and sufficient relief lines to backfill outages and schedule changes. He/she will act as subject matter expert and roll out changes consistently across all locations and assist with training on new processes (eTA vacation app, holiday reduction sign ups, OT hiring timeline, AO Dashboard).

Analyze FTE authorizations, station specific challenges, future flight schedules, and staffing levels to identify operational needs and risks in each work area

Collaborate with station leaders to determine accurate staffing minimums that comply with company standards while also incorporating station-specific needs

Ensure stations are meeting budget and efficiency goals by monitoring and communicating short term

Overtime needs and AUTO opportunities

Implement staffing solutions such as temporary upgrades, shift adjustments, or flowing staffing between work areas

Provide long term staffing support by creating bids with efficient shift times, even daily coverage, and sufficient relief lines to backfill outages and schedule changes

Act as subject matter expert and roll out changes consistently across all locations

Assist with training on new processes (eTA vacation app, holiday reduction sign ups, OT hiring timeline, AO Dashboard)

Qualifications

What’s needed to succeed (Minimum Qualifications):

Associate degree or 2 years of relevant work experience

2+ years of experience in Airport operations

1+ year experience in staffing/scheduling for Airport Operations

Proficient with eTA management/administrative functionality

Familiar with IAM Contract

Advanced Excel skills

Microsoft Office Proficiency

Strong verbal and written communication skills

Demonstrated time management and multitasking skills

Ability to work in fast-paced and deadline-driven environment

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelor's degree

Shift Bid creation experience

Line Station operational knowledge

General Resource Planning knowledge

Budget analysis and overtime management skills

Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

The base pay range for this role is $53,960.00 to $70,334.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.