Senior Solutions Engineer

Remote - US

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day.

See yourself at Twilio

Join the team as Twilio's next Senior Presales Engineer on Twilio's Strategic Communications team!

About the job

This position is needed to enable our customers to build the future of communications. The Senior Presales Engineer is a critical part of the sales team focused on our New Business segment.

Twilio's Senior Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio's solutions. Senior Presales Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers.

As a Senior Presales Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. In doing so, you may lead the design and execution of small to medium technical projects with limited oversight.

Responsibilities

In this role, you'll:

Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.

Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs.

Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.

Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products.

Be Hands-on, high-energy, passionate, and a creative problem solver.

Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.

Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Qualifications

Required:

5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting

Excellent communicator and presenter able to gain audience confidence

An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.

Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution

Previous software development experience or working knowledge in one or more of the following areas

Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Desired:

Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.

Previous experience in Telecom, SIP, Contact Center, or Security is a plus.

Experience with sales methodologies

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

Approximately 10% travel is anticipated.

Compensation

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $109,760.00 - $137,200.00.

Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $115,840.00 - $144,800.00.

Based in the San Francisco Bay area, California: $121,920.00 - $152,400.00.

This role is eligible to earn commissions.

Twilio is proud to be an equal opportunity employer.

• 5+ years pre-sales experience with complex technical products or 6+ years supporting technical products with customer-facing roles
• Strong communication and presentation skills, able to explain complex topics to diverse audiences
• Bachelor's or Master's degree in a technical field or equivalent practical experience with software development knowledge