Staff Software Engineer

Staff Software Engineer - IE07IE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Hartford is seeking a Staff Software Engineer to join our growing Technology Team.

Role Responsibilities: Accountable for technical leadership and engineering outcomes across platforms, shared services, and customer-facing capabilities spanning multiple applications, products, and technology domains. Lead end-to-end solution delivery across multiple technologies, platforms, and integrations while ensuring solutions are scalable, secure, resilient, and maintainable. Provide technical leadership supporting contact center technologies across voice, chat, email, messaging, self-service, and related customer engagement capabilities.

Design, develop, and support cloud-native solutions leveraging AWS services and modern software engineering practices. Build and implement capabilities for continuous integration, continuous delivery, infrastructure automation, and DevSecOps practices aligned with Enterprise standards. Lead the implementation and adoption of Infrastructure as Code (IaC) utilizing AWS CDK and CloudFormation. Define and promote software engineering standards, development practices, architecture patterns, source code management strategies, branching models, and quality governance processes.

Lead technical design reviews, code reviews, and engineering governance activities to ensure solutions meet enterprise security, resiliency, operational, and performance standards. Establish reusable engineering patterns, frameworks, and platform capabilities that improve consistency, scalability, and development efficiency across teams. Partner with Product Owners, Architects, Engineering Leaders, and business stakeholders to translate business objectives into scalable technical solutions.

Drive continuous improvement of CI/CD pipelines, automated testing, environment management, observability, monitoring, and deployment automation practices. Mentor engineers and technical leads while fostering a culture of technical excellence, innovation, knowledge sharing, and continuous learning. Collaborate across teams to resolve complex technical challenges, influence technical direction, and drive engineering alignment across the organization. Provide thought leadership through root cause analysis, architectural guidance, technical strategy, and continuous improvement initiatives.

Promote adoption of modern software engineering practices, including automated testing, Infrastructure as Code, observability, and secure-by-design development methodologies. Desired Experience: Possesses 8+ years of software engineering experience with demonstrated technical leadership across multiple teams, products, or strategic initiatives. Experience designing and implementing cloud-native solutions utilizing AWS services such as Lambda, API Gateway, EventBridge, DynamoDB, S3, IAM, KMS, SNS/SQS, and related technologies.

Development experience in TypeScript and modern software engineering practices. Experience with Node.js, Java, or Python is a plus. Experience implementing Infrastructure as Code (IaC) using AWS CDK and CloudFormation. Experience designing, implementing, and supporting enterprise CI/CD solutions and software delivery pipelines utilizing GitHub, Jenkins, or equivalent DevOps platforms. Experience with event-driven architectures, serverless computing, and distributed application design.

Experience supporting highly available, resilient, mission-critical customer-facing platforms in production environments. Experience leading architecture discussions, technical design reviews, code reviews, and engineering governance activities. Experience establishing engineering standards, reusable patterns, and software development best practices across multiple teams. Experience mentoring engineers and providing technical leadership in Agile delivery environments.

Experience driving platform modernization, infrastructure automation, observability, resiliency, and operational excellence initiatives. Experience collaborating with Product Owners, Architects, Engineering Leaders, and business stakeholders to deliver scalable technology solutions. Experience with customer engagement platforms, customer experience technologies, or contact center ecosystems strongly preferred. Experience with Amazon Connect, Genesys Cloud, NICE CXone, Five9, Cisco Contact Center, or similar contact center technologies is a plus.

AWS certifications such as Solutions Architect, Developer, DevOps Engineer, or Amazon Connect certification preferred. This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday). Candidates must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The annualized base pay range for this role is: $116,000 - $174,000 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do.

Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.

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• 8+ years software engineering with technical leadership across multiple teams and products
• Experience designing cloud-native AWS solutions, Infrastructure as Code (AWS CDK, CloudFormation), and CI/CD pipelines
• Proficient in TypeScript, modern engineering practices, mentoring, and supporting mission-critical customer-facing platforms