Global Head Portfolio Management (PM) GTM Lead

Global Head Portfolio Management (PM) GTM Lead

Chicago

Flexible or Remote

August 27, 2026

JB0075062

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

And we're just getting started.

Join us to put AI to work for people.

Job Description

Global Head Portfolio Management (PM) GTM Lead

Overview

As the Global Head Portfolio Management (PM) GTM Lead, you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the PM product portfolio. Reporting directly to the Global Head Autonomous IT GTM, you will act as a key contributor to business growth, customer engagement, and operational excellence within our Autonomous IT growth motion – helping customers connect strategy to delivery across their investments, work, and outcomes.

This role is ideal for a results-oriented professional with a passion for customer-centric innovation and cross-functional collaboration.

Key responsibilities

Engage directly with strategic customers to understand needs, drive adoption, and ensure satisfaction. Serve as a practitioner and advocate for customer-centricity, maintaining feedback loops to inform GTM decisions.

Design and activate prioritized sales plays that maximize pipeline generation, progression, and new net annual contract value (NNACV). Work closely with sales, product, and marketing teams to ensure cohesive execution.

Scale CIO GTM plays, repeatable motions, and readiness programs across geographies (AMS, EMEA, APAC, Japan), ensuring consistent field enablement and performance tracking.

Support the Autonomous IT motion by increasing PM attach rate and expansion across CIO/IT deals, in alignment with GTM priorities around selling the NOW platform.

Elevate, simplify, and transform solution messaging in partnership with Product Solution Marketing (PSM), ensuring clarity and impact across all channels.

Collaborate with the PM BU to develop and refine GTM strategies, including insights into pricing, packaging, and market positioning, as needed.

Drive integration of GTM initiatives across Global Partnerships & Channels (GPC), Customer Excellence Group (CEG), PSM, and Industry Solutions to ensure scalability and performance tracking.

Support partner co-sell strategy and solution partner enablement to unlock joint growth and market reach.

Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning.

Represent the company at industry events, panels, and executive forums.

Support deal execution across stages, including but not limited to planning, discovery calls, engagement plans, workshops etc.

Support high-impact deals, advising field and geo leadership on strategic execution and customer unlock.

Foster a culture of innovation, collaboration, and continuous improvement.

Qualifications

7+ years of experience in GTM strategy, solution sales, business operations, or customer success, with at least 3 years in a senior role.

Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments.

Deep experience engaging with senior stakeholders (e.g. CIOs) and influencing executive decision-making.

Strong analytical, communication, and storytelling skills.

Experience in SaaS, cloud, or enterprise technology preferred.

Familiarity with strategic portfolio management – portfolio planning, project and portfolio management (PPM), demand and resource management, agile, and value stream management – or adjacent domains is a plus.

MBA or equivalent advanced degree is a plus.

What we offer

Senior leader level visibility and impact.

A dynamic, collaborative environment with top-tier talent.

Competitive compensation and benefits.

Opportunities for growth and leadership across the organization.

For positions in this location, we offer a base pay of $122,430 - $202,020, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

For positions in this location, we offer a base pay of $123,900 - $216,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

• 7+ years in GTM strategy, solution sales, business operations, or customer success, with 3+ years in senior roles
• Proven experience driving strategic initiatives and engaging senior stakeholders, including CIOs
• Strong analytical, communication skills; SaaS, cloud, or enterprise tech experience preferred