About the role
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000.
Major Responsibilities:
Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels.
Application configuration and implementation with a heavy focus on Linux.
Manage cases efficiently within our ticketing system.
Facilitate communication between customers and internal teams to resolve issues.
Update managers and management team on ticket status as required.
Includes working with Cloud tools such as Apache, Tomcat, Zabbix, ServiceNow, Salesforce, SALT, SQLDeveloper, Apache Directory Studio, and VMWare.
Operating systems include Linux and Windows
Must be available to work occasional nights and weekends to support after‑hours configuration changes and scheduled monthly maintenance activities.
This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.
About Us: PTC is a global software company powering how products are designed, built, serviced, and operated across industries like Aerospace & Defense, Industrial, Automotive, MedTech, Electronics, and High Tech.
Minimum requirements
- Experience with Linux-focused application configuration and implementation
- Proficiency in managing cases via ticketing systems and working with cloud tools (e.g., Apache, Tomcat, ServiceNow)
- Authorized to work in the U.S. without sponsorship; availability for occasional nights/weekends
This listing was parsed by AI and may not be complete. Check the official posting on PTC's site for the most accurate information.