About the role
Metro Build Program Manager
United States, Illinois, Chicago
Apply now
Add to cart
Find out how well you match with this job
Upload your resume
Job description
Company and benefits
Job number
200059211
Date posted
Oct 05, 2026
Work site
4 days / week in-office
Travel
Less than 25%
Profession
Data Center
Discipline
Data Center Operations Management
Role type
Individual Contributor
Employment type
Full-Time
Overview
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Metro Build Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
Responsibilities
As a Metro Build Program Manager, your success will be measured by:
Data Center Build Operations
Establish positive working relationships with construction stakeholders
Attend all metro new build, expansion and retrofit project related design, construction, and commissioning meetings
Be the liaison between Construction and Operations (be the voice for Operations) and escalate any issues that could cause impact
Participate in all Construction/Operations walkthroughs, as well as routine construction inspections during the builds
Coordinate and execute turnover operations, ensure turnover checklist is completed and validated, and all turnover artifacts are delivered on time
Document and report lessons learned from each project
Service Delivery
Balance leadership, influence skills, supportive individual contributions, project management, and expertise in enterprise-level operations
Monitor services and KPIs, OKRs, SLAs, and OLAs and report trends and service anomalies
Keep track of all the latest and upcoming key milestones and deliverables
Lead key processes, such as team and triage meetings, prioritizes work across the team, and rebalances priorities to respond to changes
Standardize infrastructure equipment, processes, and workflows through design, construction, and turnover of these world class facilities
Assist with new facility design & commissioning, coordinating to installation of core network infrastructures
Data Center Work Environment:
Share best practices, assists others in learning role, process, procedures, and mentors others
Promote a culture of safety, security, and compliance in all aspect of datacenter activities
Realize the impact of change on others
Learn, live, and coach the One Microsoft culture and values.
Lead through change by bringing clarity, generating energy, and delivering success
Embody our culture and values
Ownership
In alignment with management priorities, hold self accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service)
Support escalation of issues to appropriate owner
Qualifications
Required Qualifications:
High School Qualification or equivalent AND 3+ years' experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking,
Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications
3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year.
Minimum requirements
- High School Diploma or equivalent with 3+ years supporting IT equipment or delivering server/network deployment projects in large-scale environments
- Ability to pass Microsoft Cloud background check and security screenings
- 3+ years’ experience in critical environment infrastructures or physical IT infrastructures
This listing was parsed by AI and may not be complete. Check the official posting on Microsoft's site for the most accurate information.