About the role
Owns end-to-end project execution for datacenter initiatives from intake through close-out, holding self-accountable for service quality, completeness, and the resulting customer experience across IT, network, infrastructure, remediation, and modernization projects. Builds and manages project plans, schedules, milestones, and dependencies across multiple parallel workstreams, proactively reviewing schedules to avoid conflicts and offering alternatives when defining customer solutions.
Executes projects inside live production datacenters in strict adherence to safety, security, and change-management standards, including MOP/SOP compliance and access controls; follows and reports any safety or security issues or concerns immediately. Recognizes and communicates the potential customer impact of operational events such as lock-downs and maintenance windows, planning accordingly to minimize disruption to clients and the business.
Acts as the single coordination point between Datacenter Operations, Engineering, Construction, IT/Network teams, vendors, integrators, and contractors, managing relationships to ensure all expectations are clarified, documented, and met. Manages stakeholder expectations, resolves conflicts, and maintains alignment across all parties, identifying and coordinating solutions while communicating alternatives where needed.
Proactively identifies schedule, technical, safety, and operational risks, suggests ways to reduce maintenance risk, and develops mitigation and contingency plans in collaboration with relevant teams. Performs troubleshooting for service incidents and escalates appropriately to meet SLAs and OLAs with minimal disruption to clients and the business. Demonstrates conscientiousness around cost, tracks project costs and resource utilization, and contributes to keeping work within approved budgets and timelines.
Balances speed of execution with operational stability and quality, in alignment with management priorities and company culture and values. Embody our culture and values.
High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience These requirements include, but are not limited to the following specialized security screenings: Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience.
Minimum requirements
- US Citizenship verification required for federal security compliance.
- Bachelor’s/Technical degree + 8+ years or High School + 10+ years in physical IT infrastructure experience.
- High School + 3+ years supporting IT equipment or delivering server/network deployment projects in large-scale environments.
This listing was parsed by AI and may not be complete. Check the official posting on Microsoft's site for the most accurate information.