About the role
Senior Product Delivery Associate
Newark, DE, United States and 3 more
Apply Now
Job Information
Job Identification
210787447
Job Category
Product Portfolio & Delivery
Business Unit
Commercial & Investment Bank
Posting Date
09/17/2026, 10:18 AM
Locations
500 Stanton Christiana Rd, Newark, DE, 19713, US
4201 Congress St, Charlotte, NC, 28209, US
131 S Dearborn St, Chicago, IL, 60603, US
8181 Communications Pkwy Bldg B, Plano, TX, 75024, US
Job Schedule
Full time
Base Pay/Salary
Chicago,IL $85,500.00-$135,000.00
Job Description
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Join the team that serves as the trusted backbone for syndicated and bilateral loan servicing across JPMorganChase—supporting a highly integrated, mission-critical platform used by thousands of users across all lines of business. Support end-to-end feature delivery processes, help manage dependencies, leverage data-driven insights, and partner with stakeholders as part of a team at the forefront of innovation.
As a Senior Product Delivery Associate within the Wholesale Lending Services team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient, organized, and well-controlled manner. You will apply strong problem-solving skills, data literacy, and emerging AI-enabled capabilities to improve delivery outcomes, accelerate decision-making, and strengthen product execution across complex lending platforms and business processes.
You are comfortable operating in ambiguity, breaking down complex, undefined problems, and driving toward practical, well-controlled solutions.
Job responsibilities
Support end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
Use data analytics, product metrics, and operational insights to identify trends, measure delivery performance, flag risks, and recommend improvements that enhance product outcomes and customer experiences
Collaborate with the Product Delivery Manager to execute change management activities across functional partners and produce results that ensure adherence to the firm's risk, controls, compliance, and regulatory requirements
Track timelines and dependencies, raising blockers and other impediments to the Product Delivery Manager to ensure adequate resourcing and alignment with stakeholders and functional partners
Apply structured problem-solving skills to break down delivery challenges, gather inputs from business, technology, operations, and control partners, and contribute to practical solutions
Actively explore and apply approved AI and automation capabilities—identifying new opportunities to streamline delivery, accelerate analysis, and solve problems in novel ways—while sharing learnings to raise the team's overall AI fluency
Partner with cross-functional teams to translate customer, operational, and platform needs into actionable delivery plans, supporting alignment with strategic priorities and measurable outcomes
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise in product delivery, product management, operations, technology delivery, or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery practices and experience contributing to continuous improvement processes
Exposure to product or platform-wide release management, in addition to deployment processes and strategies
Strong analytical and problem-solving skills, with the ability to use data to identify issues, evaluate options, and support informed decision-making
Demonstrated data literacy, including the ability to interpret product, operational, and delivery metrics and translate insights into actionable recommendations
Ability to synthesize customer, stakeholder, and operational feedback into clear priorities and delivery actions
Strong communication and stakeholder management skills, with the ability to work effectively across functions and levels
Preferred qualifications, capabilities, and skills
Proficient knowledge of the product development life cycle, design thinking, and data analytics, and experience supporting complex financial services, lending, loan servicing, or accounting platforms
Experience working with highly integrated platforms such as Loan IQ involving real-time and batch interfaces, operational workflows, controls, and regulatory requirements
Ability to apply systems-level thinking to evaluate product delivery impacts across business processes, technology platforms, and customer experience, and familiarity with automation, AI-enabled productivity tools, reporting dashboards, or analytics platforms used to improve delivery execution and operational performance
Demonstrated ability to balance tactical execution with product thinking, especially in complex, regulated, and technology-enabled environments
Demonstrated learning agility—a track record of quickly ramping on new domains, tools, or technologies and applying them to deliver measurable outcomes
Minimum requirements
- Minimum 3 years’ experience in product delivery, management, operations, or technology delivery with operational management and change readiness skills
- Strong analytical, problem-solving, and data literacy skills to interpret metrics and support decision-making
- Proven communication and stakeholder management abilities to work effectively across functions and levels
This listing was parsed by AI and may not be complete. Check the official posting on JPMorganChase's site for the most accurate information.