About the role
Quality Control Analyst
Chicago, IL, United States
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Job Information
Job Identification
210764835
Job Category
Lending Services
Business Unit
Commercial & Investment Bank
Posting Date
09/16/2026, 08:55 AM
Locations
131 S Dearborn St, Chicago, IL, 60603, US
Job Schedule
Full time
Base Pay/Salary
Chicago,IL $59,470.00-$85,300.00
Job Description
Join a team that helps protect clients and the firm through disciplined, detail-focused quality control. You will lead by example, drive consistency, and help improve how work gets done across deal setup activities.
As a Quality Control Analyst Team Lead in Deal Setup Quality Control, you execute and oversee assigned work while ensuring adherence to service level agreements, policies, and controls. You perform quality control across key deal setup activities and partner with stakeholders to resolve issues and prevent rework. You strengthen the team’s performance through sound judgment, careful validation, and a continuous improvement mindset.
Job Responsibilities
Meet service level agreements for quality and volume on a consistent basis
Follow established policies, procedures, and control standards to reduce risk and ensure consistent execution
Perform quality control reviews of deal setup activities, including approvals, renewals, pricing changes, and fee updates
Review and validate client and transaction documentation for completeness, accuracy, and required approvals
Confirm data and terms across documentation, credit, and loan processing systems to ensure alignment
Coordinate deal closing tasks and related financial activities within required timelines
Partner with internal stakeholders (such as business and legal teams) to resolve issues, confirm requirements, and prevent rework
Request and track missing documents, notifications, and confirmations from agents or clients, following up promptly
Complete same-day funding tasks within required timelines, ensuring accurate system updates and complete records
Serve as a primary contact for process questions, providing guidance and sharing best practices with the team
Escalate process issues promptly and identify recurring defects, control gaps, and improvement opportunities
Required qualifications, capabilities, and skills
Bachelor’s degree in Finance or a related field, or equivalent work experience
4 years of experience in financial services operations, including exposure to lending or loan processing
Understanding of loan documentation and lending concepts
Ability to interpret business financial statements and validate key information accurately
Strong research, analytical, and comprehension skills across multiple sources and systems
Strong attention to detail with the ability to detect errors and inconsistencies
Effective time management and prioritization skills to meet deadlines while maintaining quality standards
Strong written and verbal communication skills, including the ability to work independently and remain accountable
Ability to manage stakeholders effectively and partner across teams to drive timely resolution of issues
Preferred qualifications, capabilities, and skills
Experience serving as a process subject matter resource and leading issue resolution in a controlled operations environment
Experience producing or interpreting control reporting and using results to reduce defects and improve performance
Experience supporting deal setup activities such as renewals, pricing changes, or fee maintenance
Familiarity working across multiple lending products or business lines
Demonstrated continuous improvement experience (for example, standard work, rework reduction, or cycle time improvement)
Minimum requirements
- Bachelor’s degree in Finance or related field, or equivalent experience
- 4 years in financial services operations with lending or loan processing exposure
- Strong analytical, detail-oriented, communication, and stakeholder management skills
This listing was parsed by AI and may not be complete. Check the official posting on JPMorganChase's site for the most accurate information.