Product Director, Client Experience - Payments

Product Director, Client Experience - Payments

NY, United States and 1 more

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Job Information

Job Identification

210802581

Job Category

Product Management

Business Unit

Commercial & Investment Bank

Posting Date

10/28/2026, 11:42 AM

Locations

545 Washington Blvd, Jersey City, NJ, 07310, US

8181 Communications Pkwy Bldg A, Plano, TX, 75024, US

1640 Irving Park Rd, Hanover Park, IL, 60133, US

Job Schedule

Full time

Base Pay/Salary

NY $152,000.00-$285,000.00; Plano,TX $156,750.00-$260,000.00

Job Description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As the Product Director, Client Experience in Merchant Services, you are accountable for defining and delivering the end-to-end Commerce client experience vision—ensuring it is a high-quality, intuitive, self-service digital home for merchants that enables seamless onboarding, self-managed access, and clear visibility into business health. This role drives measurable improvements in client satisfaction and reduces support dependency by partnering across internal teams to standardize experiences, remove workflow friction, and increase self-service adoption through data-informed iteration.

Job responsibilities

Oversees the product roadmap, vision, development, execution, risk management, and business growth targets

Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth

Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives

Owns product performance and is accountable for investing in enhancements to achieve business objectives

Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Required qualifications, capabilities, and skills

8+ years of experience or equivalent expertise delivering products, projects, or technology applications

Extensive knowledge of the product development life cycle, technical design, and data analytics

Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Experience driving change within organizations and managing stakeholders across multiple functions

Preferred qualifications, capabilities, and skills

Recognized thought leader within a related field