Migration Design Manager

Migration Design Manager

Plano, TX, United States and 1 more

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Job Information

Job Identification

210780938

Job Category

Implementation

Business Unit

Commercial & Investment Bank

Posting Date

08/18/2026, 08:40 AM

Locations

6101 Legacy Dr, Plano, TX, 75024, US

10 S Dearborn St, Chicago, IL, 60603, US

Job Schedule

Full time

Job Shift

Day

Base Pay/Salary

Chicago,IL $95,500.00-$153,000.00

Job Description

Shape how clients experience complex platform and channel changes by designing clear, dependable migration approaches. In this role, you’ll partner across product, implementation, technology, and client-facing teams to reduce risk and improve outcomes. You’ll bring structure to ambiguity, align stakeholders, and translate requirements into practical plans. If you enjoy working across teams and owning delivery-ready designs, this role offers broad impact and visibility.

As a Migration Design Manager in the payments migration team, you design end-to-end migration approaches for client-impacting system and digital channel changes. You partner closely with product, implementation, technology, and client service teams to define requirements, plan delivery, and support a consistent client experience. You create clear documentation and lead working sessions that align stakeholders on scope, timelines, dependencies, and readiness.

Job responsibilities

Define and document migration approaches for in-scope platform and channel migrations, tailored to the product family and client needs

Produce Statements of Work that outline scope, assumptions, dependencies, milestones, risks, and readiness criteria

Lead migration forums (e.g., working groups and steering meetings) to drive alignment and decision-making

Partner with product management, implementation teams, technology, sales, relationship teams, and risk/compliance stakeholders to confirm requirements and constraints

Manage multiple migrations concurrently, balancing timelines, resources, and competing priorities across stakeholder groups

Identify client and colleague impacts and coordinate preparedness activities with regional and functional partners

Serve as an escalation point for migration design questions and issue triage within the scope of the role

Identify process gaps and improvement opportunities, and work with partners to incorporate fixes into migration plans and deliverables

Maintain up-to-date knowledge of relevant digital channels, products, and services within scope, and translate changes into migration implications

Develop and share practical guidance, playbooks, and lessons learned to improve consistency and execution across migrations

Adhere to firm policies, procedures, and control requirements throughout planning and delivery activities

Required qualifications, capabilities and skills

Experience designing and/or delivering client-impacting migrations for payment products, platforms, or digital channels

Client-facing experience or experience supporting client implementations and service outcomes

Experience producing delivery-ready documentation such as Statements of Work, requirements, runbooks, or migration plans

Experience leading cross-functional working sessions with clear agendas, decisions, and follow-ups

Project management skills, including managing scope, timelines, dependencies, and risks

Experience working with technical partners to plan implementation activities and cutover readiness

Knowledge of payments, cash management, trade-related payment services, and merchant services

Ability to assess issues, determine severity, escalate appropriately, and drive resolution within defined ownership

Proficiency with standard desktop productivity tools and collaboration platforms

Preferred qualifications, capabilities and skills

Knowledge of API-based onboarding and digital product implementations

Familiarity with payment processing operations, back-office workflows, and transaction reporting concepts

Experience supporting multiple product families or regions and coordinating stakeholder readiness across them

Experience creating repeatable migration frameworks, templates, or playbooks to improve consistency

Experience partnering with governance and risk stakeholders to document controls and approvals for migrations

Experience in complex, multi-stakeholder environments with concurrent delivery timelines

Additional language skills relevant to the client base

• Experience designing and delivering client-impacting migrations for payment products or digital channels with client-facing or implementation support.
• Proven project management skills managing scope, timelines, dependencies, risks, and leading cross-functional working sessions.
• Knowledge of payments, cash management, trade-related services, and proficiency with standard productivity and collaboration tools.