Events Management Associate

Events Management Associate

Chicago, IL, United States

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Job Information

Job Identification

210796009

Job Category

Events Management

Business Unit

Corporate Sector

Posting Date

10/02/2026, 08:03 AM

Locations

10 S Dearborn St, Chicago, IL, 60603, US

Job Schedule

Full time

Job Shift

Variable

Base Pay/Salary

Chicago,IL $66,500.00-$95,000.00

Job Description

Join our Events Planning team and deliver high-impact, impeccably executed corporate experiences.

As an Event Management Associate in the Events Planning team, you will play a crucial role in planning meetings within the Client and Conference Centers and ensuring exceptional customer experience. Acting as the single point of contact during the planning process for clients, you will coordinate with event partners to ensure seamless event execution. The ideal candidate will excel in client interaction, problem-solving, and decision-making, while maintaining a high level of organization and composure under pressure.

Job Responsibilities

Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations. Provide personalized, high-touch customer service by meeting and greeting each client daily

Handle day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience

Maintain a professional, flexible, and "can-do" attitude, delivering exceptional service at all times

Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning

Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively

Manage space issues and escalate unresolved issues to the lead planner or manager as needed

Cover essential reception desk functions, including answering telephone calls and returning emails promptly and greeting/escorting clients to their meeting room

Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports

Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience

Prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing . Ensure customers are contacted in a timely manner, updated regarding the status of their requests and offering available options as needed

Deliver high-level service to event organizers, developing rapport with line of business (LOB) administrators and meeting contacts to understand and meet their business needs and expectations.

Required qualifications, skills, and capabilities

Bachelor degree required

4+ years’ experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills

Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly

Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy

Highly organized, with the ability to multitask and prioritize tasks effectively

Working knowledge of audio-visual systems. Proficiency in Microsoft Office tools are essential, and knowledge of the EMS booking system

Flexibility to thrive in a fast-paced and diverse environment

Willingness to work flexible shifts to cover conference center hours and locations

• Bachelor’s degree and 4+ years in hospitality, event planning, or 5-star hotel customer service
• Proficient in Microsoft Office, EMS booking system, and audio-visual systems
• Strong interpersonal skills, organization, multitasking, and flexibility for variable shifts