About the role
Title: Account Manager
Location: Remote – USA
Reports to: Director, Account Management
The Role: The Account Manager serves as the primary point of contact for dealers, clients, and partners, overseeing digital advertising campaigns across multiple marketing platforms. This role is responsible for managing day-to-day program execution, coordinating dealer and partner deliverables, ensuring timely and accurate campaign launches, monitoring performance, and fostering strong client relationships that support business growth and marketing objectives.
As a key member of the Account Management team, the Account Manager collaborates closely with internal departments, external partners, and dealerships to deliver exceptional service and outstanding campaign results.
The Impact You Will Have in This Role: You will strengthen client retention and drive growth by maintaining high levels of customer service and engagement, ensuring dealers see the value in our offerings, and expanding relationships where possible.
What You'll Be Doing in This Role:
Dealer communication on a regular basis to implement product delivery and strengthen relationships.
Work with dealer, partners and internal departments to facilitate the onboarding process for all dealers
Communicate with dealers to collect assets for their monthly campaigns
Ensure alignment between client expectations and campaign deliverables
Understand client business goals, target audiences, and marketing objectives.
Conduct regular client meetings to review campaign performance and strategic recommendations
Work with partners, dealers and other third parties for creative and compliance approvals as necessary
Maintain best in class customer service
Drive cross functional tasks with all departments
Request video creatives from the account coordinator team
Send all content through the quality department and update per their review
Monitor activities assigned to other departments to ensure progress
Support the sales team as needed
Maintain and update information per dealer according to contractual obligations
Qualifications of this Role:
Minimum of 5 years of experience in account management, client services, digital marketing, advertising, agency operations, or a related field
Bachelor's degree in a related field (Advertising, Marketing, Business, Communications, etc.) preferred but not required
Media or agency related experience preferred
Excellent analytical and critical thinking abilities to resolve complex challenges and find innovative solutions
Superior attention to detail and sense of urgency in completing tasks
Strong communications and listening skills
Strong Data Entry Skills
Software experience in Salesforce
Advanced PC skills including entire Microsoft suite, specifically Excel and SharePoint.
This position has a starting salary range of $70,000 – $80,000 USD per year.
About Us: JD Power is a proven leader in business-critical data and intelligence to drive auto-related decisions with confidence and clarity.
Minimum requirements
- Minimum 5 years experience in account management, client services, digital marketing, or related field
- Proficiency in Salesforce and advanced Microsoft Office skills, especially Excel and SharePoint
- Strong communication, analytical, data entry skills, and attention to detail
This listing was parsed by AI and may not be complete. Check the official posting on JD Power's site for the most accurate information.