About the role
Factor_ is a ready-to-eat meal delivery service that takes a whole new approach to fresh-prepared food. Weekly rotating menus are chef-prepared and approved by nutrition specialists making mealtime simple and stress-free, and providing convenience without having to compromise. Every Factor_ meal is made from scratch using only the freshest premium ingredients. Our Factor_ brand has teams across North-America and Europe and currently delivers to residents in North-America, Sweden, Denmark, the Netherlands and Belgium and we plan to expand to other European countries in the future.
Factor_ is part of the HelloFresh Group which now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor\_, and Youfoodz.
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Operations Manager, Factor Procurement
Location: This is a hybrid role to one of our following sites: Chicago, New York City or Goodyear, AZ
What is Factor?
We believe that health and wellness starts with food and what you put into your body. Our goal is to help our customers achieve their health and wellness goals. We focus on being physically fit and healthy with nutritious, purposeful eating. We want to help real people achieve real results without sacrificing time and energy trying to sort through the overwhelming amount of information.
We use the freshest, highest quality ingredients available, and our in-house culinary team is constantly working to optimize the nutritional value of every single meal. Meals arrive fresh and are fully prepared- simply heat in the microwave or oven and enjoy!
Job Description:
You will...
Own the flawless execution of the operations plan, for all categories, sites and brands in your Pod(s). We aim to have 0 missed boxes, 0 ingredient subs, and 0 costing overages due to procurement related misses. The Operations Manager's role is directly responsible for overseeing ops projects from inception to completion and measuring success. It is also expected to foster a culture of continuous improvement and employee development, alongside the goal of driving both cost efficiencies and quality improvements.
Lead the identification of key process bottlenecks and operational risks developing and executing corrective action plans that focus on continuous improvement and long-term value creation. Partner with Procurement leadership on long-term strategy across Operations and Strategy.
Key Responsibilities:
Manage escalations (from production facilities, vendors, or etc) quickly and efficiently through a structured approach and effective and comprehensive communication
Execute weekly ops
Manage completion of accurate weekly costing, scrubbing, and invoice approvals; support finance processes weekly and monthly through research. Execute credits, refunds, RTVs effectively.
Ensure that launch is completed on time and accurately for all SKUs
Manage tickets and communications - responses are quick, comprehensive, and issues are closed out.
Manage PO placement, communication, improvements and issue resolution
Serve as primary POC for DC communications, questions, ad-hoc training, escalations, and problem resolution
PTO management and coverage
Identify and track week-over-week trends, with data. Brainstorm solutions to resolve, and work on resolving with Sr Manager / AD.
Communicate effectively
Build relationships and processes with production facilities and strategy teams
Encourage clear, strong, comprehensive communication with the team
Own continuous improvement projects autonomously from end to end
Identify opportunities in current process using data-driven approach
Collaborate with various internal and/or external stakeholders
Build and manage Project Management Plan
Roll out changes smoothly and track success metrics
You are...
A team player and leader– You favor team victories over individual success. You are able to build strong relationships and bring the team together. You are a positive driver of change- challenge the status quo and bring ideas to the table
A strong communicator and facilitator – You are able to synthesize and present critical information to solve complex problems and facilitate group discussion to reach alignment
A structured problem solver guided by process - You possess strong organizational skills and consistently demonstrate a methodical approach to your work.
Intellectually curious – You love to understand why things are the way they are, how things work, and challenge the status quo. You are not afraid to get into the weeds so we can build our way out of them
Data driven and detail oriented- you leverage data and insights and set a high bar for your team ensuring work is double checked before published
Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously and prioritizing and re-prioritizing to ensure we are meeting our business objectives
At a minimum, you have...
A Bachelor’s degree is required
5+ years of purchasing or other relevant leadership experience, preferably in produce, protein, or other food products.
Vast knowledge and interest in food
Quantitative and analytical experience (either through education or professional experience) including solid comfort in Excel.
You’ll get…
Competitive Salary & 401k company match that vests immediately upon participation
Generous parental leave of 16 weeks & PTO policy, as well as paid holidays off
$0 monthly premium and other flexible health plans
Amazing discounts, including up to 75% off HelloFresh subscription
Emergency child and adult care services
Snacks & monthly catered lunches
Collaborative, dynamic work environment within a fast-paced, mission-driven company
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
#Factor #JD1008
New York Pay Range
$101,000—$117,000 USD
Arizona Pay Range
$88,000—$102,000 USD
Illinois Pay Range
$95,000—$110,000 USD
About HelloFresh Group
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture.
Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.
HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:
Europe: EUaccommodations@hellofresh.com.
APAC: APACaccommodations@hellofresh.com
United States: USCandidateAccommodations@hellofresh.com
Canada: CAaccommodations@hellofresh.com
Minimum requirements
- Bachelor’s degree required
- 5+ years purchasing or leadership experience in produce, protein, or food products
- Strong quantitative, analytical skills with solid Excel proficiency and vast food knowledge
This listing was parsed by AI and may not be complete. Check the official posting on HelloFresh's site for the most accurate information.