Associate Director, Production Technology

At HelloFresh, our mission is simple: to change the way people eat, forever. As a global digital-native FMCG company and the world's leading mealkit provider, we are transforming the traditional food supply chain through a data-driven, on-demand model that enables scalable and more sustainable food delivery.

The HelloFresh Group includes eight brands serving customers across multiple meal occasions, including HelloFresh, Green Chef, EveryPlate, and Chefs Plate, as well as ready-to-eat meals from Factor and YouFoodz, meat and seafood subscriptions through Good Chop, and pet nutrition with The Pets Table. Through technology, data, and culinary innovation, we deliver personalized food experiences to millions of households worldwide.

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Associate Director, Production Technology

The head of Fulfillment Technology & Support is responsible for the strategic direction, operational performance, reliability, and continuous improvement of the technology ecosystem supporting HelloFresh’s North American fulfillment network. This role bridges operations, engineering, IT, automation, and digital transformation to ensure fulfillment systems enable safe, reliable, efficient, and scalable operations.

The leader oversees the performance and integration of Warehouse Management Systems (WMS), Warehouse Execution Systems (WES), Warehouse Control Systems (WCS), material handling equipment, robotics, and supporting supply chain technologies. The position ensures that technology investments translate into measurable improvements in throughput, productivity, order accuracy, service levels, labor efficiency, and cost to serve.

Working in close partnership with Operations, Engineering, Product, IT, and external technology providers, the Head of Fulfillment Technology & Support establishes a proactive support model, drives technology standardization, and develops a scalable roadmap that supports HelloFresh’s continued growth, operational resilience, and customer experience objectives.

This role will require up to 50% travel

Key Responsibilities:

You Will…

Develop and execute a multi-year fulfillment technology strategy that supports HelloFresh’s North American supply chain, growth objectives, and operational excellence.

Establish an integrated technology roadmap spanning WMS, WES, WCS, robotics, automation, controls, system integrations, and operational support capabilities.

Optimize end-to-end fulfillment execution by improving coordination between enterprise applications, warehouse systems, automation platforms, and material handling equipment.

Partner with Operations, Automation, Engineering, and IT to deploy and optimize scalable automation solutions that improve throughput, flexibility, labor efficiency, and asset utilization.

Establish a standardized, proactive technology support model focused on system availability, predictive monitoring, rapid incident resolution, and long-term reliability.

Drive measurable operational improvements through performance analytics, root-cause elimination, process optimization, and technology-enabled continuous improvement.

Lead technology delivery for new fulfillment center launches, system implementations, automation deployments, and network transformation programs, ensuring technical readiness and operational adoption.

Build and develop a high-performing fulfillment technology organization while strengthening cross-functional partnerships, standardizing best practices, and delivering reliable, scalable solutions that protect customer commitments, product freshness, inventory traceability, and on-time fulfillment.

You Are…

A strategic technology leader with deep expertise in fulfillment technology, warehouse systems, automation, robotics, and supply chain execution.

A visionary who develops and executes multi-year technology strategies aligned with business growth, operational excellence, and network scalability.

An experienced leader who understands the interconnected roles of WMS, WES, WCS, enterprise applications, automation controls, and material handling systems.

A business-minded technology partner who translates complex technical challenges into measurable operational improvements and financial returns.

A champion of standardization, scalable architecture, and reusable technology solutions across multi-site fulfillment networks.

A collaborative leader who builds strong partnerships across Operations, IT, Automation and Engineering, Product, Supply Chain, Finance, and external vendors.

A continuous improvement advocate focused on system reliability, labor productivity, throughput, order accuracy, and fulfillment cost.

A people-focused leader who fosters accountability, innovation, technical excellence, and a culture of continuous learning.

You Have…

A proven ability to develop technology roadmaps and prioritize investments based on business value, operational requirements, risk, and return on investment.

Extensive knowledge of warehouse management, execution, and control systems, including integrations with ERP, order management, inventory, transportation, and reporting platforms.

Experience integrating automation technologies, robotics, conveyor systems, sortation, automated storage and retrieval systems, and intelligent orchestration platforms.

A strong understanding of system architecture, integration standards, configuration management, testing, deployment, cybersecurity, and technology lifecycle management.

Experience establishing scalable technology support models, service-level agreements, incident management processes, escalation protocols, and root-cause analysis practices.

A track record of leading complex technology implementations, fulfillment center launches, facility expansions, automation upgrades, and network transformation initiatives.

The ability to translate system performance into measurable business outcomes through KPIs, dashboards, operational reviews, and continuous improvement programs.

Experience developing high-performing technical teams, managing vendor relationships, and leading cross-functional initiatives in complex, high-volume operational environments.

You’ll get…

Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities

Generous PTO and flexible attendance policy

Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment

Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor\_)

Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+

Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Newark, NJ Pay Range

$196,560—$259,200 USD

Illinois Pay Range

$183,661—$242,190 USD

This position is also eligible for the HelloFresh equity plan.

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture.

Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

Europe: EUaccommodations@hellofresh.com.

APAC: APACaccommodations@hellofresh.com

United States: USCandidateAccommodations@hellofresh.com

Canada: CAaccommodations@hellofresh.com