Lead Digital Communications Consultant

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for the development and delivery of a digital communications strategy for one or more audience segments (member, employer, broker, or employee) which supports the enterprise business plan.

Implementing the determined strategy; handling the day-to-day operations of the digital communications development and delivery team;. And ensure realization of anticipated benefits can perform job with little or no oversight or guidance from manager. Considered expert and/or go-to person for outbound digital channels.

Required Job Qualifications • Bachelor’s degree and 5 years’ experience of diverse business and technology experience understanding of the business and industry the technology is supporting OR usability concepts and various qualitative and quantitative user research methodologies OR electronic marketing technology, customer relationship management (CRM), and integrated marketing strategies OR in a web production environment. • Understand the limitations of the platform when designing new features and enhancements.

• Knowledge of current and emerging digital communications related technologies (i.e., Web 2.0) • Clear and concise verbal and written communication skills. • Leadership or Supervisory and problem-solving skills. • Personnel management and staff development skills with the ability to lead and motivate staff. • Organizational skills and attention to detail. • Project planning skills ability to manage multiple projects at one time. • Experience in building working relationships across all organizational levels. • Experience utilizing MS Office Products.

Preferred Job Qualifications • Bachelor’s degree in marketing, Business Administration, Communications, or Informatics. • Knowledge of search engine optimization, tagging and source codes. • Health insurance, healthcare or other highly regulated industry experience is preferred. • Previous experience with Adobe Experience Manager Sites and Assets or similar content management system/digital asset manager #LI-Flex #LI-CH1 INJLF Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $61,500.00 - $136,100.00 Exact compensation may vary based on skills, experience, and location. Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities. Join our Talent Community.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.

Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.

• Bachelor’s degree and 5 years’ experience in business/technology, usability, electronic marketing, CRM, or web production.
• Knowledge of digital communications technologies, platform limitations, and strong communication skills.
• Leadership, personnel management, project planning, organizational skills, and proficiency in MS Office.