About the role
Technical Success Account Manager, Google Cloud Consulting
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place
Austin, TX, USA
; Chicago, IL, USA
; +2 more
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In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:
Health, dental, vision, life, disability insurance
Retirement Benefits: 401(k) with company match
Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
Baby Bonding Leave: 18 weeks
Holidays: 13 paid days per year
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Chicago, IL, USA; Atlanta, GA, USA; Seattle, WA, USA.
Minimum qualifications:
Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
10 years of experience in a customer-facing technical role.
Experience with core cloud computing concepts and enterprise architecture principles, (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences).
Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).
Preferred qualifications:
MBA or Master's degree in a Management, Technical, or Engineering field.
Relevant technical professional certifications.
Experience leading technical governance activities, such as establishing or actively participating in Architecture Review Boards (ARBs), or developing reference architectures and reusable patterns for an enterprise organization.
About the job
As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud’s most critical customers. You are responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP). The TSAM serves as the customer’s trusted technical advisor, translating complex business objectives into rigorous technical governance and modern, resilient cloud architectural strategies.
You will advocate adoption of industry best practices and act as the primary point of accountability for resolving platform challenges and proactive risk mitigation, to the satisfaction of executive stakeholders.
This role requires independently forging executive relationships, advocating the implementation of Google Cloud architecture standards, elevating platform stability, and establishing technical standards across the customer’s Google Cloud footprint, through a programmatic approach. Additionally, you will serve as the internal customer advocate, translating their strategic needs into feedback for Google Cloud’s Product and Engineering teams, ensuring continuous service improvement and feature development.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $174000 - $252000 (USD) + 20% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
Establish and lead Technical Governance, focusing on platform health metrics and enterprise readiness planning.
Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via deep dives and workshops.
Drive platform stability and excellence through deep architectural health assessments.
Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of robust, scalable, and resilient workloads.
Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value
Minimum requirements
- Bachelor’s degree in Computer Science or related technical field, or equivalent experience.
- 10 years in a customer-facing technical role with cloud computing and enterprise architecture knowledge.
- Experience presenting to technical/executive stakeholders and supporting cloud operations (e.g., release management, escalation).
This listing was parsed by AI and may not be complete. Check the official posting on Google's site for the most accurate information.